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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Guide to overcoming challenges facing the telecom sector
sponsored by ComputerWeekly.com
EGUIDE: The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

ComputerWeekly.com

CW Benelux August 2017
sponsored by ComputerWeekly.com
EZINE: The Netherlands is building itself a bit of a reputation when it comes to applying the latest technologies to some of the challenges facing people and businesses today.
Posted: 02 Aug 2017 | Published: 10 Aug 2017

ComputerWeekly.com

5 Counterintuitive Mistakes Companies Make When Going Digital
sponsored by Box
EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Box

E-government benchmark 2016
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: The results of the latest e-government benchmark show a cautious acceleration of e-government implementation in Europe.
Posted: 03 Feb 2017 | Published: 03 Feb 2017

ComputerWeekly.com

CIO Trends #4
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we look at the topics that should be high on the agenda for anyone wanting to stay on top of their game- and the challenges that come with that. Find out what makes a successful IT leader in 2017, from looking outwards to learning lessons from digital transformation, and how to converge IT and digital skills in your organisation.
Posted: 06 Mar 2017 | Published: 06 Mar 2017

ComputerWeekly.com

Kingfisher Slashes Costs of Diverse Global IT Estate with Software Asset Management Suite
sponsored by Snow Software
CASE STUDY: Kingfisher plc has a complicated IT estate—even by multinational standards. Access this case study to discover how they eliminated IT complexity by replacing multiple systems in place with the same software asset management tool worldwide. Learn how to tease out the complexity of asset management in your organization now.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

Snow Software

Sky Entertainment Company Benefits from Automated Compliance Reporting
sponsored by Snow Software
CASE STUDY: Access this case study to examine how Sky (Europe's leading entertainment company) streamlined previously arduous and manual steps to generate Effective License Positions (ELPs) by integrating automated compliance reporting into their software asset management system.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

Snow Software

Increase Service Visibility
sponsored by ServiceNow
EBOOK: This ebook can help you discover if you have limited service visibility, see what a service visibility framework looks like, and adopt best practices to move from a piecemeal, manual approach to comprehensive, automated service reporting.
Posted: 07 Aug 2017 | Published: 31 Aug 2016

ServiceNow

CW Middle East Oct to Dec 2016
sponsored by ComputerWeekly.com
EZINE: In this quarter's CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world.
Posted: 17 Oct 2016 | Published: 20 Oct 2016

ComputerWeekly.com
 
 
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