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What the Mobile Customer Service Experience Should be
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: In this white paper you will discover the key to excelling in customer service, with particular attention paid to reaching customers through mobile devices. Read now to devise your own mobile customer service strategy and uncover how to design an app that will add value to any customer relationship.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Interactive Intelligence, Inc.

In demand: the culture of online service provision
sponsored by ComputerWeekly.com
ANALYST REPORT: Providing the platforms to support online applications is a must for most organisations. For those pursuing a career in IT and seeking to gain the necessary accreditations, there are higher salaries on offer and an opportunity to be part of the future of IT, say analysts Bob Tarzey and Bernt Østergaard.
Posted: 03 Oct 2014 | Published: 03 Oct 2014

ComputerWeekly.com

Case Management and Smart Process Applications
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report looks at the applicability of smart process applications, the drivers for improved case management, and the feature sets required of a modern case management system.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

ComputerWeekly.com

How user experience is a business differentiator
sponsored by Hewlett-Packard Limited
WEBCAST: In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.
Posted: 07 Mar 2014 | Premiered: Feb 21, 2013

Hewlett-Packard Limited

Migrating to SharePoint 2010? - Ten Things I’ve Learned the Hard Way (So You Don’t Have To)
sponsored by Idera
WHITE PAPER: While SharePoint 2010 offers your enterprise a fabulous tool for document sharing and collaboration, the migration process can bring some difficult challenges. Read this exclusive resource to learn the top 10 challenges surrounding an upgrade to SharePoint 2010.
Posted: 22 Jun 2011 | Published: 20 Jun 2011

Idera

HP Applications Rationalization Assessment - Service Brochure
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access this white paper that presents the importance of application transformation, and the significant challenges IT can face from an aging application portfolio.
Posted: 19 Feb 2013 | Published: 31 May 2012

Hewlett-Packard Limited

"How Can I Assure the Reliability of Complex, Mission Critical Applications and Deliver a Flawless End-User Experience?"
sponsored by CA Technologies.
WHITE PAPER: As end-users continue to demand faster services, IT departments are struggling to keep with these needs. This guide explores how crucial application performance management is for the end-user experience and how to deploy such a strategy across a multitude of platforms.
Posted: 09 Jan 2014 | Published: 31 Dec 2013

CA Technologies.

Case Management and Smart Process Applications
sponsored by K2
WHITE PAPER: This report looks at the applicability of smart process applications, the drivers for improved case management, and the feature sets required of a modern case management system.
Posted: 20 Nov 2014 | Published: 20 Nov 2014

K2

Macs in the Enterprise: Mass Deployment of Parallels Desktop Enterprise Edition
sponsored by Parallels, Inc.
PRESENTATION TRANSCRIPT: Read this transcript to learn the most efficient strategy available for managing a VDI across multiple Mac machines.
Posted: 15 Aug 2012 | Published: 15 Aug 2012

Parallels, Inc.

Optimizing Datacenter and Cloud Performance: The TeamQuest Approach
sponsored by TeamQuest Corporation
WHITE PAPER: Cloud computing is becoming more common across organizations, but what are effective ways to help maximize what this application has to offer? Check out this IDC survey and learn how utilizing capacity management while moving to the cloud can help optimize your IT infrastructure to better meet business needs.
Posted: 20 Dec 2011 | Published: 01 Nov 2011

TeamQuest Corporation
 
 
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