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Managed Services Reports
 
Building Recurring Revenue as a Service Provider in 2014
sponsored by N-able Technologies
WHITE PAPER: This white paper is an excellent resource for both IT service providers and MSPs, discussing the process and advantages of moving to a model with consistent monthly fees, as well as providing an overview of the current MSP market.
Posted: 02 Oct 2014 | Published: 30 Sep 2014

N-able Technologies

Centrica Redefines Customer Relationship with HP Converged Cloud
sponsored by Hewlett-Packard Limited
VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.
Posted: 24 Feb 2014 | Premiered: 24 Feb 2014

Hewlett-Packard Limited

Showing the Value of Your Services and Becoming a Trusted Advisor
sponsored by N-able Technologies
WHITE PAPER: This informative guide explores 7 key tips for MSP success and how you can provide top-tier services.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

N-able Technologies

Modern Infrastructure University: ITSM/ IT Management
sponsored by SearchCIO
VIRTUAL ENVIRONMENT: In this exclusive classroom session, ITSM expert Derek Lonsdale of PA Consulting clears up the confusion between asset and configuration management, offering best practices; meanwhile, CIO Niel Nickolaisen promotes the need for ITSM principles and how to achieve them.
Posted: 14 Feb 2014 | Premiered: 20 Feb 2014

SearchCIO

How MPS Ensures Print Network Uptime
sponsored by Hewlett-Packard Limited
WHITE PAPER: In this case study, learn how a managed print services platform can provide you with full visibility of your printing environment. Discover how end-to-end management can reduce troubleshooting times by up to 70% and increase uptime. Additionally, read on to learn how MPS reduces costs and complexity.
Posted: 27 Jan 2015 | Published: 14 Nov 2012

Hewlett-Packard Limited

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow

Enabling the Journey to-IT-as-a-Service
sponsored by Citrix
WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.
Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

Citrix

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Experience
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details six ways to introduce mobility into IT service management.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

CA Technologies.

Bare Metal Cloud: A Non-Virtualized Cloud Option for Performance-Sensitive Workloads
sponsored by IBM
WHITE PAPER: This informative guide explores the role of virtualization and how it pertains to cloud computing and MSPs.
Posted: 06 Jun 2014 | Published: 17 Jan 2014

IBM

Solution Spotlight: The Benefits of an ITSM Implementation
sponsored by IBM
EGUIDE: This expert e-guide will help you put an effective IT service management implementation plan into effect.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

IBM
 
 
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