This exclusive paper discusses a signaling protocol designed to set up communication sessions in an IP network, making telephony a Web application. Read on to learn how this can unify voice, video, audio, and image transfer to improve efficiency.
In this webinar we will explain the principles of VoIP performance management. It looks at the reasons quality issues occur and presents a systematic process for tackling them, as well as looking at network optimisation and user education.
This resource explores the opportunity that software-as-a-service (SaaS) presents for IT service management (ITSM). Read on now to learn about the financial and operational benefits you can realize with a cloud-based delivery model.
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