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The Blueprint to Contact Center Modernization- Replacing Your ACD
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

IP telephony trends: Migrating from PSTN to SIP trunking
sponsored by SearchSecurity.com
EGUIDE: Uncover the top five trends in enterprise IP telephony and learn the benefits and challenges of replacing PSTN with SIP-based services.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Special Report on Cisco
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This special nine-page report from Computer Weekly, updated for 2014, analyses the challenges facing Cisco, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 17 Jan 2014 | Published: 17 Jan 2014

ComputerWeekly.com

Designing IP Addresses for Large Networks
sponsored by Global Knowledge
WHITE PAPER: Complex subnetting, VLSM, and IP address summarization can be implemented simply and efficiently with proper planning. Click through to explore why great care must be taken to complete the IP address planning process accurately to accommodate current needs and growth.
Posted: 31 Oct 2013 | Published: 31 Oct 2013

Global Knowledge

A More Effective Approach to Scalable Data Classification
sponsored by Digital Guardian
WHITE PAPER: This white paper highlights the importance of using a scalable data classification program within your organization.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Digital Guardian

Bringing DLP Inside the Organization
sponsored by Clearswift
WHITE PAPER: This white paper delves into the subject of data loss prevention (DLP) inside the organization, examining the way that critical information is shared within a business and discussing the pros and cons of implementing DLP solutions at different points.
Posted: 15 Oct 2014 | Published: 31 Dec 2013

Clearswift

The Packet Delivery Process: Remotely Connected Hosts
sponsored by Global Knowledge
WHITE PAPER: This white paper focuses on the packet delivery process when two devices are remotely connected, including key definitions and a detailed look at the actual process of exchanging data.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

Global Knowledge

MPLS VPN Tutorial: What you should know
sponsored by XO Communications
EGUIDE: In this expert E-Guide from SearchEnterpriseWAN.com, explore the next generation of networks: Multiprotocol Label Switching (MPLS) networks.
Posted: 14 Mar 2012 | Published: 14 Mar 2012

XO Communications

EMC optimizes reliability of T-Systems IP and MPLS network infrastructure for increased availability, performance, and reliability
sponsored by EMC Corporation
CASE STUDY: Discover how one of your peers simplified the complexity and manageability of their IT environment while simultaneously optimizing network performance and availability with operations intelligence software.
Posted: 30 Aug 2012 | Published: 31 Oct 2011

EMC Corporation

IP Telephony for Mid-Sized Companies : Current trends and what’s in store for the future
sponsored by Cisco Systems, Inc.
EGUIDE: This e-guide highlights the top 5 trends in enterprise IP telephony and how you can improve collaboration and reduce costs. Uncover what you can expect for the future of IP telephony, what SIP trunking really means and how to take full advantage of its benefits
Posted: 02 Nov 2011 | Published: 02 Nov 2011

Cisco Systems, Inc.
 
 
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