This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
While the latest GCE A-Level results suggest that more people than ever will go on to study science, technology, engineering and maths (Stem) courses at university, the IT industry is failing to attract enough new talent. An ageing workforce means there is a "demographic time bomb in IT".
This success story provides insight into the current state of the mainframe and forecasts the future of these critical systems. Get advice on how to recruit the next generation of specialists and hear from one company that implemented a tool designed to simplify mainframe management.
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
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