According to a Gartner report, 50% of large enterprises will have built their own private clouds and have a hybrid environment by 2017 which could very well lead to cloud sprawl. Read this informative blog for three ways to avoid cloud sprawl from the start.
This document outlines best practices in mobile policy and data leakage controls for HIPAA compliance. This is a starting point, but each organization will still need to conduct its own regulatory analysis to define appropriate controls. Read on to learn more.
This exclusive white paper explains how the physical contact center is alive and well, and will be for a long time. It also explains why mobility changed the contact center to be untethered, allowing workers to complete tasks from anywhere around the world. Read on to learn more.
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