BtoE Portals White Papers, Software Downloads, Definition and Webcasts

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May 25, 2013

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BtoE Portals

BtoE Portals Reports

Seven Steps to Next-Gen Managed IT Services Success sponsored by N-able Technologies WHITE PAPER: Review the seven steps for developing innovative, next-gen managed IT services. Learn how to rethink and redesign your business model to leverage emerging technologies, enhance service offerings and grow your managed service business. Posted: 17 Apr 2013 \| Published: 17 Apr 2013 TOPICS: Channel Management \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| Managed Security Services Providers

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript sponsored by Oracle Corporation PRESENTATION TRANSCRIPT: Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels. Posted: 15 Apr 2013 \| Published: 15 Apr 2013 TOPICS: Content Management \| Content Management Systems \| CRM \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Support Software \| Knowledge Management \| Portal Applications Software \| Portals

Insight Public Sector And Education sponsored by Insight Public Sector and Symantec WHITE PAPER: Read this exclusive resource to uncover a leading IT service provider that can help your educational institution meet the changing demands of your unique IT environment. Posted: 06 May 2013 \| Published: 26 Jun 2012 TOPICS: IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services

Gartner: Decide now if you will become a money-making CIO sponsored by ComputerWeekly.com ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. Posted: 24 Oct 2011 \| Published: 24 Jan 2011 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Services \| IT Workforce

Real-time diagnostics for virtualized infrastructures sponsored by Hewlett-Packard Company WHITE PAPER: This brief resource demonstrates how IT executives can achieve unparalleled visibility into their virtualized infrastructures in order to troubleshoot performance issues quickly and effectively.Read now to learn how you can attain real-time insight into the underlying virtualized environment, including capacity and resource utilization. Posted: 23 May 2013 \| Published: 23 May 2013 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal sponsored by Oracle Corporation VIRTUAL ENVIRONMENT: Los Angeles Department of Water and Power (LADWP) turned to Oracle WebCenter Portal, and LADWP customers now have a customer self-service portal which includes: account information such as bills, payments and rebate processing, application and content management integration, and multi-channel access, including mobile devices. Posted: 04 Apr 2013 \| Premiered: 04 Apr 2013 TOPICS: Customer Self-Service \| Customer Service \| Portal Applications Software \| Portals \| Self-Service Applications Software

Special Report on Steria sponsored by ComputerWeekly.com WHITE PAPER: This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance. Posted: 14 Sep 2012 \| Published: 14 Sep 2012 TOPICS: Applications Management \| Applications Management Software \| Business Process Outsourcing \| Cloud Computing \| Consulting Services Industry \| IT Infrastructure \| IT Services \| Open Source \| Open Source Software \| Oracle (Product) \| Outsourcing \| Public Sector \| SAP (Product) \| Security \| Systems Integration \| Systems Integration Services \| Testing

SysAid IT Success Story: LG Electronics, Canada sponsored by SysAid Technologies Ltd CASE STUDY: This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform. Posted: 06 Sep 2012 \| Published: 06 Sep 2012 TOPICS: Help Desks \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions sponsored by ConnectWise WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Channel Management \| CRM \| IT Management \| IT Services \| Sales \| Sales Channels

Strategies for Managing Social Networking & Personal Web Use in the Workplace sponsored by Total Defense WHITE PAPER: Access to Web content in the workplace such - as social networking, streaming media and more - has become an increasing issue. This resource explores the risks and challenges of personal Web use as well as presents a business case for enabling appropriate use. View now to uncover key strategies that will help you protect your business. Posted: 14 May 2012 \| Published: 14 May 2012 TOPICS: Acceptable Use Policies \| Internet Services \| Security Management \| Security Policies \| Social Networking \| Web Application Security

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