It's not uncommon for business to have scenario like this: all your performance metrics are giving you the green light, but your customers are still complaining about poor quality service. Unfortunately, simply measuring the performance of your IT systems and components isn't enough to ensure top-notch user experience.
This whitepaper features a top 10 list of next practices, methods that IT should adopt in the future in order to stay relevant, and provides a full analysis of what these could mean to your organization.
The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
IT relies on availability as the measurement to confirm that everything is working as it should -- you want availability to be at "5 nines", or working 99.999 percent of the time. But is availability really the best indicator of IT success?
This key resource discusses five important factors to consider in analyzing how a platform vendor's partner program will help your organization drive revenue in today's fast-moving environment.
In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.
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