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BtoE Portals Reports
 
Seven Steps to Next-Gen Managed IT Services Success
sponsored by N-able Technologies
WHITE PAPER: Review the seven steps for developing innovative, next-gen managed IT services. Learn how to rethink and redesign your business model to leverage emerging technologies, enhance service offerings and grow your managed service business.
Posted: 17 Apr 2013 | Published: 17 Apr 2013

N-able Technologies

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript
sponsored by Oracle Corporation
PRESENTATION TRANSCRIPT: Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.
Posted: 15 Apr 2013 | Published: 15 Apr 2013

Oracle Corporation

Insight Public Sector And Education
sponsored by Insight Public Sector and Symantec
WHITE PAPER: Read this exclusive resource to uncover a leading IT service provider that can help your educational institution meet the changing demands of your unique IT environment.
Posted: 06 May 2013 | Published: 26 Jun 2012

Insight Public Sector and Symantec

Gartner: Decide now if you will become a money-making CIO
sponsored by ComputerWeekly.com
ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.
Posted: 24 Oct 2011 | Published: 24 Jan 2011

ComputerWeekly.com

Real-time diagnostics for virtualized infrastructures
sponsored by Hewlett-Packard Company
WHITE PAPER: This brief resource demonstrates how IT executives can achieve unparalleled visibility into their virtualized infrastructures in order to troubleshoot performance issues quickly and effectively.Read now to learn how you can attain real-time insight into the underlying virtualized environment, including capacity and resource utilization.
Posted: 23 May 2013 | Published: 23 May 2013

Hewlett-Packard Company

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal
sponsored by Oracle Corporation
VIRTUAL ENVIRONMENT: Los Angeles Department of Water and Power (LADWP) turned to Oracle WebCenter Portal, and LADWP customers now have a customer self-service portal which includes: account information such as bills, payments and rebate processing, application and content management integration, and multi-channel access, including mobile devices.
Posted: 04 Apr 2013 | Premiered: 04 Apr 2013

Oracle Corporation

Special Report on Steria
sponsored by ComputerWeekly.com
WHITE PAPER: This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance.
Posted: 14 Sep 2012 | Published: 14 Sep 2012

ComputerWeekly.com

SysAid IT Success Story: LG Electronics, Canada
sponsored by SysAid Technologies Ltd
CASE STUDY: This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform.
Posted: 06 Sep 2012 | Published: 06 Sep 2012

SysAid Technologies Ltd

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012

ConnectWise

Strategies for Managing Social Networking & Personal Web Use in the Workplace
sponsored by Total Defense
WHITE PAPER: Access to Web content in the workplace such - as social networking, streaming media and more - has become an increasing issue. This resource explores the risks and challenges of personal Web use as well as presents a business case for enabling appropriate use. View now to uncover key strategies that will help you protect your business.
Posted: 14 May 2012 | Published: 14 May 2012

Total Defense
 
 
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