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May 24, 2013

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BPL Reports

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: "Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business." Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Service Management \| CIOs \| IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Special Report on Cisco sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This special seven-page report from Computer Weekly analyses the challenges facing Cisco, its financial performance, the services it offers, its place in the IT market and its future strategy. Posted: 10 Jul 2012 \| Published: 23 Jun 2011 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Data Center Management \| Data Center Networking \| Data Centers \| Ethernet Switches \| IP \| IP Phones \| IP Services \| Network Appliances \| Network Applications Software \| Network Architectures \| Network Best Practices \| Network Convergence \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Monitoring Software \| Network Service Providers \| Routers \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Services \| Telecommunications Software \| Telephones \| Telephony Services \| Telephony Systems \| Unified Messaging

Mobile Apps Stores sponsored by ComputerWeekly.com ANALYST BRIEF: Juniper Research analyses the growing market for mobile apps in this report extract. Posted: 09 Mar 2012 \| Published: 09 Mar 2012 TOPICS: HTML \| ROI \| Smart Phones \| Tablet PC \| Telecommunications Industry \| Telecommunications Services \| Telecommunications Software

The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight sponsored by Pitney Bowes Group 1 Software WHITE PAPER: Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more! Posted: 15 Mar 2013 \| Published: 15 Mar 2013 TOPICS: Analytic Applications Software \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Services

Transcript: The Changing Role of the CIO sponsored by Hewlett-Packard Company PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CIOs \| IT Agents \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce

SmartCloud Control Desk: IBM Consolidates and Advances Its IT Service Management Offerings sponsored by IBM WHITE PAPER: This EMA analyst report explores the latest service management tools and technologies and examines the influence of the cloud, convergence and consumerization on the ITSM market. Posted: 02 May 2013 \| Published: 02 May 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services

The MSP Report Advantage sponsored by N-able Technologies WHITE PAPER: Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." Posted: 06 Dec 2012 \| Published: 06 Dec 2012 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| IT Outsourcing Services \| IT Services \| Management Service Providers \| Network Management Services \| Network Monitoring \| Network Service Providers \| Outsourcing \| Reporting Software

Turn Challenges into a competitive edge sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP will help you solve complex business problems by providing the right cloud solution for you and your organization. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Bursting with HP CloudSystem sponsored by HP & Intel® WHITE PAPER: Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more! Posted: 04 Mar 2013 \| Published: 30 Nov 2012 TOPICS: Application Service Providers \| Applications Management \| Business Process Automation \| Cloud Computing \| Cloud Management \| Cloud Security \| Hosting Services \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Infrastructure Services \| Inventory Management \| IT Management Services \| IT Outsourcing Services \| IT Services \| Management Service Providers \| Outsourcing \| Private Cloud \| Public Cloud

Try Microsoft Office 365 Trial Download sponsored by Microsoft SOFTWARE DOWNLOAD: Download this free trial of Microsoft Office 365 to see the familiar software features of next-generation communications delivered as a cloud service. Posted: 01 Aug 2012 \| Premiered: 01 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| IT Asset Management Software \| IT Services \| Microsoft Certificate Programs \| Microsoft Certified Professional \| Microsoft Exchange \| Microsoft Office \| Microsoft Virtual Server

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