IT relies on availability as the measurement to confirm that everything is working as it should -- you want availability to be at "5 nines", or working 99.999 percent of the time. But is availability really the best indicator of IT success?
This expert e-guide from SearchFinancialApplications.com explores why ERP systems are insufficient for a recurring revenue model, and describes best practices and cloud options for driving billing success.
Analysts have predicted that 2014 will see the creation of "executives with no idea about IT sourcing" due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe's outsourcing editor looks at how digitisation and consumerisation are changing the IT department.
In this brief video, get an overview of how to move beyond component uptime to ensure a consistent quality of end-user experience, even as the complexity of IT environments continues to grow. Learn how business service reliability is a new way to comprehensively ensure top-notch user experience.
The following video describes a billing process that ensures success within today's rapidly changing dynamic economy – highlighting the ways in which companies can leverage highly configurable Platform as a Service systems to tackle obstacles to the realization of their bottom line.
New challenges in the IT world, such as cloud computing, demand new tools and IT management practices. This guide outlines the implementation of new IT management and the benfits associated with doing so.
The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines