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| Software > Applications Software > Enterprise Applications Software > |
Self-Service Applications Software
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ALSO CALLED: Online Customer Support Software, Self-help Tools, Self Help Tools, Web Self-Service Applications, Self Service Applications Software, Self-Service, and Self Service
DEFINITION: Web self-service is a new approach to customer relationship management (CRM) and employee relationship management (ERM), a version of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet,
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Definition continues below.
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Using Oracle BI with Oracle E-Business Suite
| sponsored by Noetix Corporation
WEBCAST:
This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.
Posted: 18 Aug 2008 | Premiered: Available On Demand
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SELF-SERVICE APPLICATIONS SOFTWARE DEFINITION (continued): … without requiring any interaction with a representative of an enterprise. When it is specific to Web-enabled employee interactions, the practice is known as employee self-service (ESS). When it is specific to Web-enabled customers, it is called customer self-service (CSS). For employees and customers, self-service offers 24 hour-a-day support, and immediate access to information without having to wait for an email response or a returned telephone call. Ultimately, the success of …
Self-Service Applications Software definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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