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| Software > Applications Software > Enterprise Applications Software > |
Self-Service Applications Software
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ALSO CALLED: Online Customer Support Software, Self-help Tools, Self Help Tools, Web Self-Service Applications, Self Service Applications Software, Self-Service, and Self Service
DEFINITION: Web self-service is a new approach to customer relationship management (CRM) and employee relationship management (ERM), a version of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet,
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Maximizing ROI of Consumer-Driven Health Plans and Decision Support Tools
| sponsored by Workscape
WHITE PAPER:
Companies that implement a good communications program realize a faster ROI on their CDHPs and decision support tools.
Posted: 09 Jun 2008 | Published: 01 Jan 2006
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Advances in Data Warehouse Performance
| sponsored by IBM
WHITE PAPER:
Learn how DB2 can help you meet the demands of business intelligence by reducing query response time from hours to seconds, supporting real time data warehousing, and optimizing your storage while lowering operating costs.
Posted: 28 Nov 2007 | Published: 01 May 2007
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SELF-SERVICE APPLICATIONS SOFTWARE DEFINITION (continued): … without requiring any interaction with a representative of an enterprise. When it is specific to Web-enabled employee interactions, the practice is known as employee self-service (ESS). When it is specific to Web-enabled customers, it is called customer self-service (CSS). For employees and customers, self-service offers 24 hour-a-day support, and immediate access to information without having to wait for an email response or a returned telephone call. Ultimately, the success of …
Self-Service Applications Software definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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