EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
INFOGRAPHIC:
Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
ASSESSMENT TOOL:
Take this online assessment today to discover the impact that modernization can have on your organization's IT environment, and find out what you can do to plan for modernization success.
WHITE PAPER:
What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on "11 Questions Every CIO Should Ask Their IT Manager", and how Red Hat open source solutions can help.
WHITE PAPER:
Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.
WHITE PAPER:
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
EBOOK:
Today’s unpredictable user needn't necessarily complicate the application of security configurations. In fact, with the right technology in place, the idea of where security is applied grows less important. Replacing it is a new focus on how that security is applied. With User Workspace Management, that how ties security to...
ESSENTIAL GUIDE:
Inside this E-Guide, read through some Active Directory organization strategies designed to minimize the headaches that often accompany user group restructuring projects – and ultimately reduce the time spent sifting through messy group architectures.
