Getting Started with Online Storage for Backup Exec
sponsored by Symantec Corporation
PODCAST:
In this podcast, Symantec Product Manager Darren Niller provides a step by step overview of the process on getting started with Symantec Online Storage.
Posted: 29 Feb 2008 | Premiered: Feb 29, 2008
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Mail Security for Microsoft Exchange Server
sponsored by Symantec Corporation
PODCAST:
This Podcast explores the key features and benefits of Mail Security 5.0 including a new user interface, an enhanced content filtering rules, new user group based rules, and windows cluster support.
Posted: 19 Feb 2007 | Premiered: Feb 1, 2007
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5 Steps to a Successful Vista Migration: How Network Assurance Minimizes Business Risk
sponsored by Lumeta Corporation
PODCAST:
Join IT expert David Arbeitel and listen to the Podcast, "5 Steps to a Successful Vista Migration: How Network Assurance Minimizes Business Risk" and discover how to make the most of your Vista migration.
Posted: 27 Apr 2007 | Premiered: Apr 27, 2007, 09:00 EDT (13:00 GMT)
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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER:
Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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Infographic: 2019 Europe IT Priorities - General Trends
sponsored by ComputerWeekly.com
EGUIDE:
In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019
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5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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Citizens Broadband Radio Service (CBRS): Redefining Communications
sponsored by Motorola, Inc.
WHITE PAPER:
What is the Citizens Broadband Radio Service (CBRS) and what does it mean for your organization? Find out in the white paper, and separate fact from fiction by busting 4 CBRS myths.
Posted: 04 Apr 2019 | Published: 31 Mar 2019
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
WHITE PAPER:
This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 18 Mar 2019 | Published: 28 Feb 2018
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