Consumer Services

Consumer Services Reports
CW Middle East - April-June 2022: UAE and UK researchers work on 'trustworthy' cloud OS for datacentres
sponsored by ComputerWeekly.com
EZINE: Imperial College London is embarking on a three-year project with an Abu Dhabi-based group of researchers to find ways for datacentre operators and cloud providers to secure their infrastructure. Also read how Dubai is positioning itself to reap the benefits of a promising global market for drone technology.
Posted: 22 Mar 2022 | Published: 07 Apr 2022

ComputerWeekly.com

A Computer Weekly buyer's guide to next-generation retail technology
sponsored by ComputerWeekly.com
EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.
Posted: 04 Jan 2021 | Published: 04 Jan 2021

ComputerWeekly.com

MicroScope – June 2019: Sourcing IT among the clouds
sponsored by MicroScope
EZINE: Outsourcing is changing as the anything-as-a-service model takes off.
Posted: 24 May 2019 | Published: 24 May 2019

MicroScope

CW Europe December 2019: Deutsche Bank creates innovation division
sponsored by ComputerWeekly.com
EZINE: German investment banking giant Deutsche Bank is opening a division focused on innovation as part of its plan to digitise all business operations. Read more details in this edition of CW Europe.
Posted: 03 Dec 2019 | Published: 12 Dec 2019

ComputerWeekly.com

Serviceaide Success Stories — Atlas Schindler Elevators
sponsored by Serviceaide
WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Practical Strategies for IT Cost Containment
sponsored by Service Express
RESOURCE: Access this blog post to evaluate 3 key takeaways when CFOs collaborate with IT to fuel cost management strategies in order to improve liquidity positions.
Posted: 08 Feb 2021 | Published: 04 Sep 2020

All resources sponsored by Service Express

Serviceaide Success Stories — BRK Ambiental
sponsored by Serviceaide
WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

The pandemic’s e-commerce boom
sponsored by ComputerWeekly.com
EGUIDE: The pandemic appears to have solidified e-commerce's ascendancy against the highstreet. Coronavirus has accelerated technology adoption in many sectors, and people have been forced to stay at home, increasing their online shopping habits in a bid to avoid visiting shops.
Posted: 01 Jul 2021 | Published: 01 Jul 2021

ComputerWeekly.com

ITSM Essentials Guide: Service desk, service catalog 21st century style
sponsored by ServiceNow
EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.
Posted: 27 Jan 2020 | Published: 27 Jan 2020

ServiceNow