Integrating CRM and Contact Center Technologies to Improve Customer Experience
sponsored by Avtex
WHITE PAPER:
View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
Posted: 25 Sep 2019 | Published: 31 Dec 2017
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5 Reasons Why Adopting an API-First CMS is Critical for Your Business
sponsored by Contentstack
RESOURCE:
In this article, explore how today's leading CMS technology differs from traditional CMS tools. Review the product features and benefits of an API-first CMS, and discover 5 reasons why your organization should make the switch.
Posted: 16 Sep 2019 | Published: 16 Sep 2019
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Creating the Self-Driving Service Desk
sponsored by Ayehu
WHITE PAPER:
According to Gartner Research, by 2020 less than 30% of all service desk calls will be handled by a real person – because companies recognize the value in automation. Use this service desk automation whitepaper to learn 4 practical uses cases for self-service desks, and review 5 reasons many businesses are making the transition.
Posted: 07 Nov 2019 | Published: 07 Nov 2019
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3 Steps to a Successful Workplace Chatbot Project
sponsored by Workgrid
RESOURCE:
View this article to discover 3 easy steps your organization can take in order to ensure workplace chatbot project success. Review the importance of persona mapping, and get the tools you need to perfect your chatbot implementation project.
Posted: 24 Sep 2019 | Published: 19 Jul 2019
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Leveraging Maintenance and Repair Data to Support Operations Excellence
sponsored by Hitachi Vantara
WHITE PAPER:
Use this industrial IoT guide to understand how you can enhance maintenance approaches with IoT data and ultimately reduce labor and repair costs.
Posted: 10 Dec 2019 | Published: 10 Dec 2019
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2020 Global State of Enterprise Analytics
sponsored by MicroStrategy
RESEARCH CONTENT:
Download this “2020 Global State of Enterprise Analytics,” to explore research on the rate of analytics adoption among enterprises, and recommendations for becoming a data-driven business.
Posted: 14 Nov 2019 | Published: 14 Nov 2019
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The Rise of 'AI' Analytics
sponsored by Yellowfin
VIDEO:
AI in the world of analytics is on the rise. In this Yellowfin video, Daniel Shaw-Dennis, SVP Global Marketing and Alliances, will discuss specific examples of AI today, what AI in analytics actually means, and more.
Posted: 28 Oct 2019 | Premiered: 28 Oct 2019
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An Overview of Supply Chain Essentials
sponsored by GIB
WHITE PAPER:
From optimizing stock inventory to accelerating supply readiness, supply chain management is a balancing act that can be difficult to master. But GIB Controlling can help you. The SAP-certified suite optimizes your stock for the long term – while expending the minimum amount of time and resources. Learn about it in this product overview.
Posted: 21 Nov 2019 | Published: 21 Nov 2019
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Activity Matters: Identify and Engage the Most Active Buyers in B2B Tech
sponsored by TechTarget
VIDEO:
Open this resource to better understand the value in segmented and informative IT prospect engagement for 7x better responses.
Posted: 25 Nov 2019 | Premiered: 25 Nov 2019
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8 Must-Know Content Marketing Trends
sponsored by Contentstack
RESOURCE:
View this article to discover 8 must-know content marketing trends turning the marketing world upside-down, and learn how these fresh new trends are expected to change the way marketers interact with consumers forever.
Posted: 17 Sep 2019 | Published: 05 Feb 2019
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