Curing the IT help desk's mobile headache
How User Experience Monitoring Can Benefit Help Desks
Because of the sheer number of mobile devices employees use for work these days, mobility-related help desk requests have increased dramatically.
IT needs new ways of dealing with those problems, especially because troubleshooting a mobile device is a far cry from handling traditional desktops.
In this expert e-guide, learn how you can give your help desk the support it needs in the mobile era, ensuring:
- Better insight into mobile issues
- Reduced number of help desk calls
- Quicker issue resolution