As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
In this e-guide, read more about the convergence of network management and security, and how network security will be impacted in the hybrid workplace, among other trends.
USB flash drives and other USB-connected data storage devices offer a simple way of making data more portable and more easily transferrable. However, their use presents security risks that must be addressed. Apart from increasing the risk of data theft, they have often been used to transfer malware, sometimes with disastrous results.
With enterprises increasingly turning to digitisation and cloud computing, there is renewed interest in networking and a greater need for agility. In this 15-page buyer's guide, Computer Weekly looks at what IT decision-makers should be thinking about in their adoption of cloud-native applications.
In this guide we look at the architectural issues blocking agreement on NVMe, the fundamentals that underlie NVMe and its blistering performance, the key NVMe product deployments available, and ask what will become of the storage features associated with the storage controller.
To broadcast their messages to wide audiences, many organizations have leveraged the power of digital signs. Unfortunately, three networking issues can hinder these endeavors. To discover them, and to learn about a way to sidestep the obstacles, browse this overview.
In this e-guide, we will explore exactly enterprise mobility management, looking in-depth at some of the key trends and developments in the world of enterprise mobility, as well as keeping a watchful eye on cybersecurity.
Edge computing is currently one of the most important trends in IT. It is more likely to complement cloud by supporting workloads that are latency sensitive, require a lot of compute power, or involve large data volumes. In this 15-page buyer's guide, Computer Weekly looks at the potential of harnessing compute power at the edge.
5G mobile networking has the potential to propel business into the future. In this 17-page buyer's guide, Computer Weekly looks at how to optimise 5G, the advantages of advanced communications and what Télécoms Sans Frontières has achieved through harnessing it.