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Telecommunications Equipment Industry Reports
 
Mobily Transforms Complaint Handling
sponsored by Genesys
CASE STUDY: This case study explores how Mobily, a telecommunications organization, drove up efficiency by engaging their workforce in the service process. Learn how they saw a 35% increase in their customer satisfaction, a 92% increase in their SLA achievements, and more.
Posted: 24 Oct 2017 | Published: 31 Dec 2016

Genesys

Digital Transformation: Part I
sponsored by ComputerWeekly.com
PRESENTATION: In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
Posted: 17 Mar 2016 | Published: 17 Mar 2016

ComputerWeekly.com

The Digital Transformation Agenda
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This survey of business leaders by the Economist Intelligence Unit for Pegasystems finds that businesses are mostly confident they will reach their digital transformation agendas, but senior business leaders need to be more closely involved.
Posted: 09 Jan 2017 | Published: 09 Jan 2017

ComputerWeekly.com

Unlimited Mobile TV for the Mass Market
sponsored by Alcatel
WHITE PAPER: Mobile TV is already booming on cellular infrastructures in unicast mode. Because unicast is not optimized to deliver the same content to many users at the same time a new solution is needed for mass-market deployment. This paper details this solut...
Posted: 16 Oct 2006 | Published: 01 Feb 2006

Alcatel

A Buyer's Guide to IP PBX Options
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper discusses the three alternative approaches to choosing the right IP-based telephony system and the key considerations you should consider to fulfill your critical business requirements.
Posted: 10 Sep 2007 | Published: 01 Feb 2007

Alcatel-Lucent

Delivering on the Promise of eLearning
sponsored by Adobe Systems, Inc.
WHITE PAPER: This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners.
Posted: 19 Jul 2007 | Published: 01 May 2007

Adobe Systems, Inc.

IMS Interconnect: Peering, Roaming and Security - Part Two
sponsored by Alcatel-Lucent
PRODUCT LITERATURE: Read this white paper for an overview of IMS Interconnect and the security considerations to address in order to achieve the proper balance of access and security.
Posted: 10 Sep 2007 | Published: 01 Feb 2007

Alcatel-Lucent

Alcatel 7750 Service Router
sponsored by Alcatel
PRODUCT LITERATURE: The Alcatel 7750 Service Router (SR) is the industry's first service router designed and optimized for the delivery of high-performance carrier data, voice and video services.
Posted: 07 Jul 2006 | Published: 01 Feb 2005

Alcatel

Converged Video Network Security
sponsored by Alcatel-Lucent
WHITE PAPER: Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.
Posted: 20 Aug 2008 | Published: 01 Apr 2007

Alcatel-Lucent

Anticipating the Bandwidth Bottleneck
sponsored by Motorola, Inc.
WHITE PAPER: This paper examines trends in consumer content consumption and projects the future bandwdith requirements of broadband connections to the home.
Posted: 05 Jan 2009 | Published: 23 Dec 2008

Motorola, Inc.
 
 
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