Service Process Optimization Software White Papers

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Dec 3, 2009

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Service Process Optimization Software
ALSO CALLED: Enterprise Services Automation, ESA Software, Services Process Optimization Software, SPO Software DEFINITION: Software designed to track and allocate the major resources of service companies or departments - people, intellectual capital and time. SPO applies to internal service departments as well as ESPs.
Service Process Optimization Software White Papers (View All Report Types)
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Right from the Start: SOA Lifestyle Governance sponsored by Oracle Corporation WHITE PAPER: This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA. Posted: 09 Sep 2009 \| Published: 09 Sep 2009 TOPICS: Service Process Optimization Software \| SOA \| SOA Governance \| Systems Management \| Systems Management Services \| Systems Management Software \| Systems Operations

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 18 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

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