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Service Process Optimization Software

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ALSO CALLED: Enterprise Services Automation, ESA Software, Services Process Optimization Software, SPO Software
DEFINITION: Software designed to track and allocate the major resources of service companies or departments - people, intellectual capital and time. SPO applies to internal service departments as well as ESPs.
Service Process Optimization Software White Papers (View All Report Types)
6 Matches
Time-Based Routing for Field Service
sponsored by Oracle Corporation
WHITE PAPER: The key to mobile workforce optimization is accurately assessing travel times for multiple routes between multiple appointments. Read this white paper for the pros and cons of three routing methodologies.
Posted: 20 Mar 2015 | Published: 31 Oct 2014

Oracle Corporation

Server Reportcard: How to Evaluate Servers for Your Big Data Needs
sponsored by IBM
WHITE PAPER: This report compares IBM and Intel servers to see which platform has better memory and bandwidth in real-world enterprise applications. Access now to learn more about the capabilities of each server and determine which service is right for your big data needs.
Posted: 20 Feb 2015 | Published: 31 Dec 2014

IBM

Implementing Quality of Service (QoS) in Cisco Nexus Data Center Switches
sponsored by Global Knowledge
WHITE PAPER: The focus of this white paper is about how Quality of Service (QoS) is highly relevant in networks within an organization and for service providers.
Posted: 10 Dec 2014 | Published: 18 Nov 2014

Global Knowledge

Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc.
WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Building the Next Generation Network Bridge: From Today's Network to the Future
sponsored by F5 Networks
WHITE PAPER: The challenges facing SPs today are not so different from the ones enterprise organizations have faced for years when dealing with IP-based application delivery. This paper discusses how they face these challenges.
Posted: 28 Apr 2008 | Published: 01 Sep 2007

F5 Networks

Data Collection and Process Automation in an SAP Environment: The Next Generation
sponsored by Acsis, Inc.
WHITE PAPER: Learn how to address shop floor automation challenges and device integration to deliver more value within a SAP environment. Learn how to facilitate plant device and mobile user automation that works with SAP's Enterprise Service Architecture.
Posted: 16 Oct 2006 | Published: 01 Sep 2006

Acsis, Inc.
6 Matches
 
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