Service Desk to Service Management - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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Automating operations to reduce costs while improving service value
sponsored by Hewlett-Packard Company
WHITE PAPER:
Learn how HP Operations Manager and HP Operations Orchestration can help you automate operations management to reduce operational costs and improve service quality.
Posted: 26 Oct 2011 | Published: 26 Oct 2011
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Right from the Start: SOA Lifecycle Governance
sponsored by Oracle Corporation
WHITE PAPER:
This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA.
Posted: 09 Sep 2009 | Published: 09 Sep 2009
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