ALSO CALLED: Enterprise Services Automation, ESA Software, Services Process Optimization Software, and SPO Software DEFINITION: Software designed to track and allocate the major resources of service companies or departments - people, intellectual capital and time. SPO applies to internal service departments as well as ESPs.
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WEBCAST:
In this webcast, our expert will present a short case study focusing on what exactly can accomplished using BPM in your enterprise, including goals, ROI and results.
Posted: 06 Nov 2008 | Premiered: Available On Demand
PODCAST:
Listen to this Podcast today to learn how to improve service by providing proactive service assurance to detect problems before they impact end users.
WEBCAST:
This webcast walks you through the steps to create an automation plan that will reduce errors and increase service availability and efficiency. You will hear world-renowned IT analyst Judith Hurwitz's recommendations for designing an automation plan.
Posted: 18 Sep 2008 | Premiered: Available On Demand
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