Regional Bell Operating Companies White Papers, Software Downloads, Definition and Webcasts

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Feb 11, 2012

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Regional Bell Operating Companies

Regional Bell Operating Companies Reports

Protect Your Customer Base by Ensuring the Best Customer Experience sponsored by LogMeIn, Inc. WHITE PAPER: Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. Posted: 01 Feb 2012 \| Published: 01 Feb 2012 TOPICS: Collaboration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile Device Management \| Smart Phones \| Tablet PC \| Telecommunications Networks \| Telecommunications Service Providers

CW+: Quocirca Report: Telecoms re-invention – death of the traditional telco sponsored by ComputerWeekly.com WHITE PAPER: The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: Telecom Provisioning \| Telecommunications Infrastructure \| Telecommunications Service Providers \| Telecommunications Services

DirectAccess: The New VPN sponsored by Global Knowledge WHITE PAPER: This paper discusses how DirectAccess (DA) is a new feature in the Windows 7 and Windows Server 2008 R2 operating systems that allows users to remotely connect to their corporate network without a traditional VPN client configuration or application. Posted: 19 Jan 2011 \| Published: 19 Jan 2011 TOPICS: Network Security \| Remote Access Security \| Remote Access Software \| Remote Computing \| VPN \| VPN Appliances \| VPN Service Providers \| VPN Services \| VPN Software

Assuring Next Generation Backhaul Deployments with Performance Visibility sponsored by InfoVista Corporation WHITE PAPER: Read this whitepaper to discover the challenges Wireless SPs have in managing Carrier Ethernet-powered backhaul networks and how they can achieve operational excellence. Posted: 22 Nov 2011 \| Published: 22 Nov 2011 TOPICS: Ethernet Networks \| Ethernet Protocols \| Metro Ethernet Networks \| Network Architectures \| Network Infrastructure \| Network Management \| Network Managers \| Network Operating Systems \| Network Performance \| Networking \| Wireless Service Providers

Improving Wholesale Bottom Line by Deploying a Premium Reporting Portfolio sponsored by InfoVista Corporation WHITE PAPER: Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. Read this whitepaper to discover how framework applications can help Wireless SPs. Posted: 22 Nov 2011 \| Published: 22 Nov 2011 TOPICS: Bandwidth Management \| Ethernet Networks \| Ethernet Protocols \| Metro Ethernet Networks \| Network Architectures \| Network Capacity \| Network Management \| Wireless Service Providers

Service Provider MPLS VPN Security Considerations sponsored by Certes Networks WHITE PAPER: This report explores security considerations for service provider MPLS VPN, and describes two threat scenarios against a real MPLS VPN environment that was constructed to demonstrate the typical attack surface of an MPLS Layer 3 VPN provider network. Posted: 27 Oct 2011 \| Published: 27 Oct 2011 TOPICS: MPLS \| Network Security \| Security Management \| Security Threats \| VPN \| VPN Service Providers

Mobile Device Security Overview sponsored by BlackBerry EGUIDE: This expert E-Guide highlights the 3 components for solid mobile device security, top mobile operating systems and more. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: Mobile Device Management \| Secure Content Management \| Security \| Security Best Practices \| Security Management \| Security Threats \| Wireless Computing \| Wireless Networks \| Wireless Security \| Wireless Service Providers \| Wireless Services \| Wireless Telephones

Cut Coding for Faster Service Desk Deployments sponsored by Nimsoft, Inc. WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. Posted: 04 Jan 2012 \| Published: 04 Jan 2012 TOPICS: Business IT Alignment \| Business Processes \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| IT Services

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions sponsored by ConnectWise WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Channel Management \| CRM \| IT Management \| IT Services \| Sales \| Sales Channels

One-Stop Shop: Best Practices to Streamline your Service Desk sponsored by Nimsoft, Inc. WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. Posted: 05 Jan 2012 \| Premiered: 05 Jan 2012 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services

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