Ekow Nelson
Global Leader of the Communications Sector, IBM Institute for Business Value ,  IBM
Ekow Nelson is the Global Leader of the Communications Sector at the IBM Institute for Business Value. He has more than 20 years of experience working in Information Communications and Technology, ten of which have been in telecommunications and media. Ekow has written or co-written numerous papers on telecommunications, including “The Innovation Paradox in the Telecom Industry,” “Mobile Communications: Beyond Star Trek” and “Securing a Role in the Mobile Enterprise Market.”

Howard Kline
Telecommunications Leader, IBM Institute for Business Value ,  IBM
Howard Kline is the North American Telecommunications Leader for the IBM Institute for Business Value. He has worked in the telecom sector for more than 10 years, and has an in-depth knowledge of the customer relationship management/contact center marketplace. Howard has co-authored various industry reports, including “Services over IP” and “The order matters.”

Rob van den Dam
Telecommunications Leader, IBM Institute for Business Value ,  IBM
Rob van den Dam is the European Telecommunications Leader for the IBM Institute for Business Value. He has worked in the telecom sector for more than 15 years, and has an in-depth knowledge of the mobile multimedia/billing/payment marketplace. Rob has written or co-written numerous papers on telecommunications, including “Primetime for Mobile Television”, “The Order Matters” and “Cash, Credit or Phone?”