Online Customer Support Software

WHITE PAPER: One of the most eagerly awaited features of Microsoft SQL Server 2008 R2 is the “Self Service Business Intelligence” technology known as PowerPivot. This white paper highlights the new PowerPivot features.

Posted: 06 Aug 2010 | Published: 06 Aug 2010

WHITE PAPER: As the SaaS market continues to explode, many providers are presenting more strategic offerings, such as advanced BI functionality. This paper warns, however, of the issues you may face when adding BI to your application and will help you make sure you're choosing the right partner.

Posted: 01 May 2013 | Published: 01 May 2013

EGUIDE: In this E-Guide, readers will learn some of the key mistakes companies make when implementing self-service BI, as well as how to avoid these with an eight-step model.

Posted: 12 Mar 2012 | Published: 12 Mar 2012

WEBCAST: This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.

Posted: 18 Aug 2008 | Premiered: Aug 18, 2008

CASE STUDY: This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.

Posted: 08 Jul 2002 | Published: 01 Jan 2001

WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.

Posted: 02 Apr 2009 | Published: 01 Jan 2009

WHITE PAPER: This paper outlines the 10 common pitfalls associated with traditional BI approaches that prevent organizations from getting full value from their BI investments. Continue reading to learn more about these 10 pitfalls and how to avoid them in the new decade.

Posted: 29 Sep 2010 | Published: 29 Sep 2010

WHITE PAPER: Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

Posted: 27 Aug 2009 | Published: 03 Jun 2009

PRESENTATION TRANSCRIPT: This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.

Posted: 18 Dec 2009 | Published: 18 Dec 2009

EGUIDE: If SQL Server 2008 R2's self-service business intelligence (BI) features made the release appealing to business users, then the data quality, analysis, and master data management capabilities that give IT more control over self-service BI in SQL Server 2012 will make this latest release attractive to DBAs. Read this expert e-guide to learn more.

Posted: 19 Jun 2012 | Published: 24 May 2012