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Online Customer Support Software White Papers (View All Report Types)
 
8 Must-Have Criteria for Self-Service Analytics
sponsored by Information Builders
WHITE PAPER: In this white paper, uncover 8 critical factors for self-service success. Learn why considering these criteria when choosing a self-service analytics tool can ensure that everyone is making better decisions, faster.
Posted: 22 Mar 2017 | Published: 22 Mar 2017

Information Builders

IBM Cognos 8 Business Intelligence MidMarket Reporting Packages
sponsored by IBM Cognos
WHITE PAPER: IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management.
Posted: 29 Oct 2008 | Published: 29 Oct 2008

IBM Cognos

Guide: Desktop Authority Password Self-Service
sponsored by ScriptLogic Corporation
WHITE PAPER: Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Posted: 27 Aug 2009 | Published: 03 Jun 2009

ScriptLogic Corporation

Implementing Self-Service BI to Improve Business Decision Making
sponsored by Intel
WHITE PAPER: View this white paper to learn more about how to implement self-service business intelligence (BI.) It explores the approach used to help organizations balance the different requirements of BI. By integrating self-service BI with a centralized BI development model, your business can have a more flexible and efficient environment.
Posted: 24 May 2013 | Published: 24 May 2013

Intel

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management
sponsored by newScale, Inc.
WHITE PAPER: This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud.
Posted: 03 May 2010 | Published: 03 May 2010

newScale, Inc.

The Five Must-Have Capabilities for Unbeatable Customer Care
sponsored by Pitney Bowes Business Insight
WHITE PAPER: Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
Posted: 15 Jan 2010 | Published: 15 Jan 2010

Pitney Bowes Business Insight

Proactive PC Support Improves Service and Lowers Total Cost of Ownership
sponsored by Intel Corporation
WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
Posted: 02 Apr 2009 | Published: 01 Jan 2009

Intel Corporation

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
sponsored by eGain Communications Corp.
WHITE PAPER: Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.
Posted: 29 Aug 2004 | Published: 01 Dec 2003

eGain Communications Corp.

Self-Service Data Preparation: Vendors, Trends, and Updates
sponsored by Trillium Software
WHITE PAPER: Learn about the current state of the self-service data preparation and cataloguing market to help you find the best platform to suit your needs. Get an in-depth look at 20 vendors—including SAP, SAS, Trillium, and more—as well as an overview of key market trends.
Posted: 17 Aug 2016 | Published: 29 Apr 2016

Trillium Software

Are We Getting Any Closer to Self-Service Business Intelligence?
sponsored by Dell Software
WHITE PAPER: The need for self-service business intelligence (BI) is greater than ever. And while the market is filled with BI tools, they don't readily enable everyone to access and work with data
Posted: 29 Dec 2010 | Published: 28 Dec 2010

Dell Software
 
 
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