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Online Customer Support Software White Papers (View All Report Types)
Five Steps for Delivering Self-Service Business Intelligence to Everyone
sponsored by Information Builders
WHITE PAPER: This expert white paper explores Wayne Eckerson's 5 steps for delivering self-service business intelligence to everyone in your business. Learn important aspects of the process like creating taxonomies, selecting the right tools, and more.
Posted: 11 Jun 2014 | Published: 11 Jun 2014

Information Builders

Top 3 Benefits of Web Self-Service
sponsored by Oracle Corporation
WHITE PAPER: This white paper outlines three main categories of technology to help you get the most out of your self-service online support. Discover how your organization can boost repurchase rates and sales, and decrease inbound calls and emails.
Posted: 02 Sep 2015 | Published: 02 Sep 2015

Oracle Corporation

Self-Service Analytics: Easily Explore Data to Make Decisions you can Trust
sponsored by TIBCO Software Inc.
WHITE PAPER: This white paper describes how to enable an up-to-date, data-driven organization without spreadmart and datamart risks. Discover an array of analytics capabilities designed to meet the needs of all users and use cases.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

TIBCO Software Inc.

IBM Cognos 8 Business Intelligence MidMarket Reporting Packages
sponsored by IBM Cognos
WHITE PAPER: IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management.
Posted: 29 Oct 2008 | Published: 29 Oct 2008

IBM Cognos

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
sponsored by eGain Communications Corp.
WHITE PAPER: Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.
Posted: 29 Aug 2004 | Published: 01 Dec 2003

eGain Communications Corp.

BIRT Performance Analytics: Self-Service Business Intelligence That Drives Real Performance Improvement
sponsored by Actuate
WHITE PAPER: This white paper uncovers strategies for performance improvement through self-service business intelligence.
Posted: 15 Mar 2012 | Published: 15 Mar 2012


Big Data Visualization: Turning Big Data Into Big Insights
sponsored by Intel
WHITE PAPER: In response to these challenges, savvy businesses are increasingly turning to visualization-based data discovery tools, which promote self-service business intelligence (BI). This informative paper provides valuable information about visualization-based data discovery tools and how they can help IT decision-makers derive more value from big data.
Posted: 29 May 2013 | Published: 31 Mar 2013


The Five Must-Have Capabilities for Unbeatable Customer Care
sponsored by Pitney Bowes Business Insight
WHITE PAPER: Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
Posted: 15 Jan 2010 | Published: 15 Jan 2010

Pitney Bowes Business Insight

Cloud Infrastructure Foundation - A Flexible, Responsive Cloud Is Built from the Ground Up
sponsored by Egenera
WHITE PAPER: At its heart, cloud computing is a new operational and business model for IT application hosting, rather than a new technology. It promises to deliver highly reliable, highly elastic services that respond quickly and smoothly to changing user demand.
Posted: 23 Nov 2010 | Published: 23 Nov 2010


Advances in Data Warehouse Performance
sponsored by IBM
WHITE PAPER: Learn how DB2 can help you meet the demands of business intelligence by reducing query response time from hours to seconds, supporting real time data warehousing, and optimizing your storage while lowering operating costs.
Posted: 28 Nov 2007 | Published: 01 May 2007

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