Protect Your Customer Base by Ensuring the Best Customer Experience
sponsored by LogMeIn, Inc.
WHITE PAPER:
Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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CW+: Quocirca Report: Telecoms re-invention – death of the traditional telco
sponsored by ComputerWeekly.com
WHITE PAPER:
The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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DirectAccess: The New VPN
sponsored by Global Knowledge
WHITE PAPER:
This paper discusses how DirectAccess (DA) is a new feature in the Windows 7 and Windows Server 2008 R2 operating systems that allows users to remotely connect to their corporate network without a traditional VPN client configuration or application.
Posted: 19 Jan 2011 | Published: 19 Jan 2011
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Assuring Next Generation Backhaul Deployments with Performance Visibility
sponsored by InfoVista Corporation
WHITE PAPER:
Read this whitepaper to discover the challenges Wireless SPs have in managing Carrier Ethernet-powered backhaul networks and how they can achieve operational excellence.
Posted: 22 Nov 2011 | Published: 22 Nov 2011
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Mobile Device Security Overview
sponsored by BlackBerry
EGUIDE:
This expert E-Guide highlights the 3 components for solid mobile device security, top mobile operating systems and more.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Service Provider MPLS VPN Security Considerations
sponsored by Certes Networks
WHITE PAPER:
This report explores security considerations for service provider MPLS VPN, and describes two threat scenarios against a real MPLS VPN environment that was constructed to demonstrate the typical attack surface of an MPLS Layer 3 VPN provider network.
Posted: 27 Oct 2011 | Published: 27 Oct 2011
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Improving Wholesale Bottom Line by Deploying a Premium Reporting Portfolio
sponsored by InfoVista Corporation
WHITE PAPER:
Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. Read this whitepaper to discover how framework applications can help Wireless SPs.
Posted: 22 Nov 2011 | Published: 22 Nov 2011
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Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER:
In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE:
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 09 Jan 2012
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Reshaping IT in a Consumer Driven Era
sponsored by CA Technologies.
WHITE PAPER:
Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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