Access this case study to see how a leading logistics service provider leveraged 3 IT service management (ITSM) tools in a single portal without interrupting its mission-critical IT services during the integration.
This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
This exclusive whitepaper explains how IT can become a business services provider to the enterprise using multi-sourced business services platforms that provide the business with immediate, personalized access to services required for effective performance. Read on to learn more.
This white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organization stands in terms of IT management.
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