This informative white paper provides excellent advice for MSPs as they navigate explosive trends like cloud computing and mobility, helping them to adapt their businesses to meet customers' evolving needs and stay one step ahead of the competition.
Service Management needs to change. This whitepaper examines and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.
According to recent research, only 11% of IT leaders see IT as a developer of new, innovative services. This is troubling news, as IT should want more than to resolve tickets and be the keeper of others' IT investments. But as more CIOs are reporting to CEOs, the time is right for IT to secure its position as a strategic partner for the business.
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