Chief Knowledge Officers

CASE STUDY: Frustrated with their current IT service desk, Super Group, a broad-based supply chain management business, was on the lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read this case study to find out where they turned.

Posted: 25 Jan 2013 | Published: 24 Jan 2013

WHITE PAPER: This Harvard Business white paper examines the new collaborative leader, drawing on examples from many successful CEOs to showcase the power of company-wide collaboration.

Posted: 28 Jan 2013 | Published: 28 Jan 2013

WHITE PAPER: As a security expert, discover how you can prepare for the newest version of the SY0-301 Security+ 2011 exam. Ensure that you are well-versed on the newest topics.

Posted: 27 Nov 2012 | Published: 08 Mar 2012

WHITE PAPER: Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.

Posted: 21 Oct 2011 | Published: 09 Dec 2010

WHITE PAPER: What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.

Posted: 06 Dec 2011 | Published: 06 Dec 2011

WHITE PAPER: This white paper takes and in-depth look at the importance of User Experience Management (UEM) as it relates to driving IT/business alignment. Learn how CIOs can gain a clearer understanding of their users' needs in the face of technologies like cloud computing.

Posted: 10 Sep 2012 | Published: 10 Sep 2012

JOURNAL ARTICLE: Chances are these execs will be gone in five years or less. The Peace Corps' limit on staff tenure makes managing turnover an art form.

Posted: 11 Feb 2007 | Published: 01 Feb 2007

WHITE PAPER: The nature of enterprise risk associated with IT is becoming more varied and complex each year. This paper discusses how companies can respond how companies can respond to growing regulation and increasingly complex business service architectures.

Posted: 26 Jun 2008 | Published: 01 Oct 2007

WHITE PAPER: Over the last 30 years, companies have significantly changed their approach to ensuring that their businesses can continue to run in the event of a catastrophe. Read this white paper to learn how business continuity and disaster recovery solutions can help you to develop a more robust enterprise.

Posted: 27 May 2010 | Published: 26 May 2010

WHITE PAPER: This case study highlights how one company created a service-oriented data centre to modernise and automate IT operations, infrastructure, processes and service delivery. Learn how your organisation can reduce hardware requirements and maintenance costs, replace or consolidate legacy products, automate disaster recovery processes and more.

Posted: 28 Jun 2012 | Published: 27 Jun 2012