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Unified Infrastructure Monitoring and Management Increases Availability, MTTR, and IT Staff Productivity
sponsored by CA Technologies.
WHITE PAPER: This IDC white paper describes important infrastructure monitoring and management challenges facing IT managers today. It discusses how IT operations teams can improve end-to-end infrastructure performance and availability and work more efficiently by taking advantage of integrated infrastructure monitoring and analytics solutions.
Posted: 19 Jun 2014 | Published: 31 Oct 2013

CA Technologies.

Essential Tips for IT Service Management
sponsored by ServiceNow
EGUIDE: Explore this e-guide to learn how the ITSM landscape is changing and how one vice president was able to gain efficiencies and focus IT services on processes that deliver business value by applying lean principles.
Posted: 29 Apr 2014 | Published: 29 Apr 2014

ServiceNow

Help Desk Manager
sponsored by N-able Technologies
SOFTWARE DEMO: This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

N-able Technologies

Five Concerted Steps to Maximize The Business Value of IT
sponsored by NEC Corporation of America
WHITE PAPER: This exclusive whitepaper offers five best practices for getting started with service portfolio management.
Posted: 22 May 2014 | Published: 10 Dec 2013

NEC Corporation of America

Site visit programs fuel outsourcing success
sponsored by Hewlett-Packard Limited
WEBCAST: Site visit programs play a critical role in any successful outsourcing initiative. This on-demand webcast describes key features of an effective site visit program.
Posted: 11 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Expert Guide: How 2 CIO/CTO's Used ITSM to Improve IT Resource Use
sponsored by ServiceNow
EGUIDE: This expert e-guide will show you how IT service management can benefit CIOs and CTOs.
Posted: 11 Apr 2014 | Published: 11 Apr 2014

ServiceNow

MSP Guide: Generating Service Revenue from IT Monitoring
sponsored by AccelOps Inc.
WHITE PAPER: This informative guide outlines the importance of enhanced IT monitoring from an MSP perspective and provides some strategies for increasing revenue.
Posted: 23 Jun 2014 | Published: 23 Jun 2014

AccelOps Inc.

University of North Texas System Debuts IT Shared Services in the Cloud
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces an ITSM solution that utilises the cloud, and  eliminates traditional infrastructure management pain points.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

Core HR: The Foundation for Business Alignment
sponsored by SuccessFactors
WHITE PAPER: This research brief examines the challenges facing HR, and details how to lay the technology foundation to support successful core HR service delivery.
Posted: 25 Feb 2014 | Published: 30 Jun 2013

SuccessFactors

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013

IBM
 
 
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