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ShockWave White Papers (View All Report Types)
 
Interactive Voice Response Case Study: A Customer Self-Service Strategy for a Leading Home Shopping Company
sponsored by Aspect
WHITE PAPER: Learn how one home shopping company leveraged interactive voice response and was able to shed their dated and inflexible infrastructure and meet their customers' expectations.
Posted: 29 Jan 2016 | Published: 31 Dec 2015

Aspect

Stayin' Alive: Meet the Web-Aware IVR
sponsored by 24/7 Customer
WHITE PAPER: In this paper, you will learn why IVRs still play a vital role in helping both customers and enterprises exceed their service goals, and discover how you can transform your IVRs to be web-aware. Access 4 key factors for successful web-aware IVR deployment and orchestrate service across all channels.
Posted: 29 Jan 2016 | Published: 31 Dec 2015


Engaging Your Subscribers Using Interactive Media in Email
sponsored by Bronto Software
WHITE PAPER: This paper reviews the best practices for integrating engaging interactive media elements into your current email marketing program. It will cover video in email, utilizing polls, flash presentations, RSS feeds and more.
Posted: 06 Oct 2008 | Published: 04 Oct 2008

Bronto Software

Developing a Holistic Testing Strategy for Ensuring a Successful IPTV Deployment
sponsored by Ixia
WHITE PAPER: This paper offers a systematic approach to testing an IPTV transport infrastructure in its early and pre-deployment stages.
Posted: 06 Jun 2008 | Published: 05 Jun 2008

Ixia

Intel Streaming and Virtual Hosted Desktop Study: Benchmarking Results
sponsored by Dell Wyse
WHITE PAPER: Read this paper to learn what Intel IT found when they compared the impact on servers and the network for both streaming software and virtually hosted computing models.
Posted: 02 Jan 2013 | Published: 21 Nov 2008

Dell Wyse

Considerations for Building Video Chat and Streaming Applications
sponsored by Oxagile
WHITE PAPER: This whitepaper stacks up against each other the chat solutions and media servers that will set an underlying base for either custom video streaming or video chat products that you might consider building.
Posted: 07 Aug 2013 | Published: 07 Aug 2013

Oxagile

Enabling the Profitable Evolution of Mobile Transport to All-IP
sponsored by Alcatel-Lucent
WHITE PAPER: As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.
Posted: 09 Jun 2009 | Published: 09 Jun 2009

Alcatel-Lucent

The Top 5 VoIP Problems and How to Solve Them
sponsored by Fluke Networks
WHITE PAPER: This paper examines each of these problems and addresses how the ClearSight Analyzer can be used to isolate the cause of the problem.
Posted: 10 Sep 2010 | Published: 10 Sep 2010

Fluke Networks

Streaming and Virtual Hosted Desktop Study
sponsored by Intel
WHITE PAPER: Read this paper to learn what Intel IT found when they compared the impact on servers and the network for both streaming software and virtually hosted computing models.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Intel

Guide to Deploying and Troubleshooting Video in the Enterprise
sponsored by Fluke Networks
WHITE PAPER: Recently, a study commissioned by Cisco® Systems made a prediction that added a new word to the lexicon of the network engineer and IT director: zetabyte. The study predicted that by 2013, two-thirds of a zetabyte of video traffic would be on corporate networks.
Posted: 06 Dec 2010 | Published: 06 Dec 2010

Fluke Networks
 
 
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