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10 AI and machine learning use cases in ITSM sponsored by ComputerWeekly.com EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM Posted: 12 Jul 2020 \| Published: 13 Jul 2020 TOPICS: Artificial Intelligence \| CIOs \| IT Management \| IT Managers \| IT Service Centers \| IT Service Management \| IT Workforce \| ITIL

How to Deliver Smart, Responsive IT Services in an Always Changing World sponsored by ServiceNow WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics. Posted: 01 Feb 2021 \| Published: 01 Feb 2021 TOPICS: Artificial Intelligence \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

ITIL 4 Whitepaper sponsored by Atlassian EBOOK: Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM. Posted: 17 Feb 2021 \| Published: 17 Feb 2021 TOPICS: Business Management \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

CIO Trends #9: APAC sponsored by ComputerWeekly.com EGUIDE: In this e-guide, read more about the challenges that CIOs are facing in advancing their digital agenda, and how they are driving AI, robotic process automation and DevOps initiatives that underpin their digital transformation efforts. Posted: 29 Oct 2019 \| Published: 30 Oct 2019 TOPICS: Artificial Intelligence \| Business Process Automation \| Careers \| CIOs \| IT Management \| IT Managers \| IT Workforce \| Leadership

Credit Union Bolsters Security and Compliance Using Arctic Wolf sponsored by Arctic Wolf Networks, Inc. CASE STUDY: In this case study, discover why Valley Strong Credit Union partnered with Arctic Wolf in order to address growing operational challenges they were facing in regard to securing sensitive customer data with limited IT and cybersecurity resources. Posted: 31 Aug 2020 \| Published: 31 Aug 2020 TOPICS: Cybersecurity \| Financial Service Providers \| Financial Services \| Financial Services Industry \| IT Management \| IT Managers \| IT Workforce \| Network Security \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats

Visibility to Containers: Measurable outcomes from CMDB sponsored by ServiceNow EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity. Posted: 22 Jan 2020 \| Published: 22 Jan 2020 TOPICS: IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 24 Oct 2019 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

2021 UKI Salary Survey - Pandemic Infographic sponsored by ComputerWeekly.com EGUIDE: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021, the current diversity landscape residing in the UK tech sector and how the pandemic has effected IT staff. Posted: 03 Mar 2021 \| Published: 03 Mar 2021 TOPICS: Careers \| Human Resources Management \| Human Resources Services \| Human Resources Software \| IT Best Practices \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Spending \| IT Workforce

Computer Weekly – 17 November 2020: How Mastercard is taking digital payments into a new era sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to Mastercard about how the credit card giant is using new technologies to take digital payments into a new era. After months of unprecedented uncertainty, we ask CIOs how they are planning for the next 12 months. And we examine how the growth in remote working will affect IT salaries. Read the issue now. Posted: 16 Nov 2020 \| Published: 17 Nov 2020 TOPICS: Artificial Intelligence \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| CIOs \| Cybersecurity \| Distributed Computing \| Distributed Data Management \| Financial Applications Software \| Financial Service Providers \| Financial Services \| Financial Systems \| Financial Transaction Processing \| IT Spending \| IT Workforce \| Network Infrastructure \| Network Management \| Network Security \| Networking \| Networking Hardware \| Salaries and Wages \| Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Management Services \| Strategic Planning

COVID-19 in APAC:Tech industry lessons & innovations sponsored by ComputerWeekly.com EGUIDE: In this e-guide, read about the impact of the COVID-19 outbreak on the APAC tech sector, what tech vendors in the region are doing to support organisations during this difficult period and how the pandemic could spur businesses to dial up their digitisation efforts. Posted: 26 Mar 2020 \| Published: 26 Mar 2020 TOPICS: Business Continuity Planning \| Collaboration \| Disaster Recovery \| Health Care Industry \| IT Management \| IT Workforce \| Managing Change \| Mobile Workers \| Risk Management

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