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Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by TechTarget Customer Experience EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Clearswift Government Communications 2.0 sponsored by Clearswift WHITE PAPER: In this resource, explore the evolving trends in the public sector landscape, and what this means for information governance and security. Learn how crucial it is to prevent data leakage for the sake of regulations and citizens' trust. Posted: 08 Nov 2013 \| Published: 31 Aug 2013 TOPICS: Compliance (Systems Operations) \| Data Encryption \| Data Loss Prevention (DLP) \| Data Security \| Governance, Risk, Compliance (GRC) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Information Governance \| Information Security \| Risk Management \| Security \| Security Management \| Security Managers \| Security Policies \| Security Spending \| Security Standards \| Security Systems \| Security Threats

Advanced Case Management for Government sponsored by IBM WHITE PAPER: How can you tap into today's data growth trend to improve processes? This white paper examines the drastic explosion of data and explores how governments have begun to handle this massive influx of information. Posted: 02 Dec 2015 \| Published: 02 Dec 2015 TOPICS: Data Analytics \| Data Classification \| Data Collection \| Data Governance \| Data Integration \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments

Social Media in Government: 5 Key Considerations sponsored by Hootsuite WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies. Posted: 15 Apr 2014 \| Published: 15 Apr 2014 TOPICS: CRM \| Government Agencies (U.S.) \| Public Sector \| Social Computing \| Social Networking

Smartphones: A Savvy Strategy for Government Employees sponsored by BlackBerry WHITE PAPER: There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more. Posted: 12 Jan 2011 \| Published: 11 Jan 2011 TOPICS: Enterprise Applications Software \| Government Agencies (U.S.) \| Mobile Device Management \| Mobile Middleware \| Mobile Workers \| Public Administration \| Smart Phones \| Unified Messaging

Improved Scalability and Availability are the Keys to Better Storage Management sponsored by EMC & Arrow WHITE PAPER: This white paper highlights the benefits of scale-out NAS solution from EMC that can keep up with exponential data growth, increased regulations and compliance mandates. This solution provides the flexibility and availability that traditional storage approaches can't provide. Posted: 22 Apr 2014 \| Published: 28 Jun 2013 TOPICS: Compliance (Finance) \| Compliance (Systems Operations) \| Data Storage \| Government Agencies (U.S.) \| Government Information Security \| NAS \| Regulations \| Regulatory Compliance \| Storage Capacity \| Storage Consolidation \| Storage Efficiency \| Storage Infrastructure \| Storage Security

Protecting Critical Data is a Main Priority for the U.S. Army sponsored by Globalscape CASE STUDY: In this white paper, learn how the U.S. Army can protect their $68 billion-worth of annual data with a set of security solutions that easily integrate with their Standard Army Management Information System (STAMIS). Posted: 22 May 2014 \| Published: 31 Dec 2013 TOPICS: Cybersecurity \| Data Security \| Federal Information Security Management Act of 2002 \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hackers \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Systems \| Security Threats

Endpoint Threat Detection Gets More Response sponsored by Solarwinds MSP EGUIDE: This white paper explains what cyber threats the United States faces on a daily basis and what tools they have to combat them. Posted: 01 Feb 2016 \| Published: 25 Jan 2016 TOPICS: Endpoint Security \| Government Agencies (U.S.) \| Government Information Security \| Malware \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Industry \| Security Infrastructure

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

Boost Government Revenues Without a Tax Increase sponsored by SAP America, Inc. WHITE PAPER: SAP analytics solutions can help today's government agencies overcome the many challenges associated with tax discovery. Read on to learn how SAP's public sector software solutions can benefit government agencies by improving performance, reducing costs and streamlining service delivery. Posted: 29 Jun 2012 \| Published: 29 Jun 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Data Quality \| Financial Applications Software \| Financial Industry Organizations \| Financial Management \| Financial Services \| Financial Services Industry \| Government Agencies (U.S.) \| Information Management \| Information Management Software \| Public Sector \| SAP (Product)

Environment Protection Agency Reports