All resources sponsored by:

eGain Communications Corp.

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11 Reasons Why Customer Service Chatbots Fail
sponsored by eGain Communications Corp.
WHITE PAPER:It's going to take a little extra persuasion on the business end to make sure customers aren't feeling ignored or deflected by chatbot interactions—so, read this white paper for 11 reasons why customer service chatbots fail.
Posted: 15 Aug 2019 | Published: 15 Aug 2019
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
sponsored by eGain Communications Corp.
WHITE PAPER:AI is a hot topic in most sectors of business right now, and if it isn't on the radar of call center managers—it should be. Some of AI's most practical uses can be exemplified in call center customer engagement. Read this white paper for 6 killer applications for AI in the call center.
Posted: 15 Aug 2019 | Published: 15 Aug 2019
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Customer Service Messaging: Dos and Don'ts
sponsored by eGain Communications Corp.
WHITE PAPER:Facebook Messenger has 1.3 billion users right now, proving that consumers like to interact via digital messaging—this applies in customer service as well. Read this white paper 10 best practices for success for successful customer service messaging initiatives.
Posted: 29 Jul 2019 | Published: 29 Jul 2019
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Transform Customer Service with Next-Gen Knowledge
sponsored by eGain Communications Corp.
WHITE PAPER:In this white paper, discover key attributes to look for in your KM system (and the solution provider) to maximize your odds of success.
Posted: 26 Jul 2019 | Published: 26 Jul 2019
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
sponsored by eGain Communications Corp.
WHITE PAPER:In this white paper, discover the 6 killer applications and associated use-cases for AI that have already enabled blue-chip companies to transform customer service and engagement.
Posted: 26 Jul 2019 | Published: 26 Jul 2019
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11 Reasons Why Customer Service Chatbots Fail
sponsored by eGain Communications Corp.
WHITE PAPER:Virtual assistants can bring massive efficiency improvements to customer service—but, as Forrester has stated, 54% of online US consumers have negative perspectives on chatbots. Read this white paper for 11 reasons why customer service chatbot initiatives fail, so you can reap the efficiency benefits without losing customers.
Posted: 24 Jul 2019 | Published: 28 Feb 2019
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8 Traits of IT-Friendly Contact Center and Web Customer Service Software
sponsored by eGain Communications Corp.
WHITE PAPER:In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
Posted: 07 May 2010 | Published: 06 May 2010
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