EBOOK: CIOs are increasingly vital to business strategy as technology and digital transformation become indivisible. Read this ServiceNow Report to explore how to empower CIOs to lead business change in your organization.

Posted: 13 Apr 2024 | Published: 13 Apr 2024

WEBCAST: In this webcast, you’ll hear a discussion between 4 industry experts as they explore how recent technological advances are enabling better experiences in the tech industry through an AI-first approach. Tune in to learn how generative AI can create new opportunities for your organization.

Posted: 12 Apr 2024 | Premiered: Apr 13, 2024

WHITE PAPER: Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.

Posted: 12 Apr 2024 | Published: 12 Apr 2024

EBOOK: In a tumultuous business landscape, organizations are constantly looking for ways to get ahead. In this e-book, you’ll discover how intelligent automation and low-code can boost enterprise innovation and open new revenue streams for your business. Read on to learn why and how CIOs are integrating strategic change within their organizations.

Posted: 11 Apr 2024 | Published: 12 Apr 2024

ANALYST REPORT: Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.

Posted: 04 Apr 2024 | Published: 05 Apr 2024

ANALYST REPORT: In this analyst report, discover how AI-driven algorithms and analyst experience predict how generative AI (GenAI) and related technologies will transform how people work.

Posted: 04 Apr 2024 | Published: 04 Jun 2024

EBOOK: In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.

Posted: 03 Apr 2024 | Published: 03 Apr 2024

EBOOK: This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.

Posted: 02 Apr 2024 | Published: 02 Apr 2024

WHITE PAPER: The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.

Posted: 02 Apr 2024 | Published: 02 Apr 2024

EBOOK: One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

EBOOK: Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

VIDEO: Find out you can deliver seamless customer experiences while reducing costs in this short video, where ServiceNow walks you through a day in the life of a member of a successful CX team.

Posted: 09 Mar 2024 | Premiered: 09 Mar 2024

VIDEO: Tune in to this short video to learn why the customer’s perception of the journey may significantly diverge from your organization’s design of the “happy path”, and how to get everyone back onto the right track.

Posted: 08 Mar 2024 | Premiered: 08 Mar 2024

EBOOK: Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.

Posted: 07 Mar 2024 | Published: 07 Mar 2024

CASE STUDY: With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.

Posted: 05 Mar 2024 | Published: 05 Mar 2024

WHITE PAPER: Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform

Posted: 04 Mar 2024 | Published: 04 Mar 2024

ANALYST REPORT: Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.

Posted: 27 Feb 2024 | Published: 27 Feb 2024

EBOOK: Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.

Posted: 23 Feb 2024 | Published: 23 Feb 2024

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

EBOOK: This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

Posted: 22 Feb 2024 | Published: 22 Feb 2024

PRODUCT DEMO: As you develop low-code applications at your organization, how can you successfully manage the development process? Check out this video for insights.

Posted: 31 Jan 2024 | Premiered: 31 Jan 2024

EBOOK: Remote work and digital business have proven that employee experience is paramount in driving success through efficiency. This e-book explores different employee experience strategies and condenses them into 3 imperatives you can use to improve employee experience. Download the e-book now to unlock all 3 imperatives.

Posted: 26 Jan 2024 | Published: 27 Jan 2024

VIDEO: To find out how you can harness the power of generative AI capabilities in your application development processes, check out this video.

Posted: 25 Jan 2024 | Premiered: 25 Jan 2024

VIDEO: How can you develop high-quality applications more quickly at your business? By adopting a low-code development approach, ServiceNow argues. To learn about a platform that can support low-code app development at your organization, watch this video.

Posted: 25 Jan 2024 | Premiered: 25 Jan 2024

EBOOK: Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.

Posted: 19 Jan 2024 | Published: 20 Jan 2024