All Research Sponsored By:ServiceNow

All together now
WHITE PAPER: 2020 has been a disastrous and disruptive year for organizations and their security programs. Upticks in cyberattacks – like malware – have led to significant and costly breaches. Read this white paper to learn more about the effects of 2020 and how IT and security teams can collaborate to drive operational resilience against today’s threats.
Posted: 14 Apr 2022 | Published: 14 Apr 2022


Pillars of Agility With Apps
WHITE PAPER: 53% of highly agile companies had an excellent rating for time to market, compared to 18% for other organizations, according to IDC. In the following white paper, IDC has identified 5 unique tenants that, when supported with low-code development, can unlock the highest level of speed and innovation for your enterprise. Read them here.
Posted: 13 Apr 2022 | Published: 14 Apr 2022

TOPICS:  .NET

Keeping employees safe, well, and productive in hybrid work
BLOG: Digital tools will be the foundation for any successful hybrid workplace. Read on to learn how, by adopting the best of what people have learned during the pandemic, leaders can create healthier, safer environments where employees really can do their best work.
Posted: 13 Apr 2022 | Published: 13 Apr 2022

TOPICS:  .NET

Here We Thrive: A Practical Guide to Enhancing Satisfaction Through Unified Employee and Workplace Experiences
EBOOK: Explore this e-book to learn about 4 imperatives for improving employee experiences, 6 ServiceNow solutions and how they can help you unlock agility, 3 success stories from companies driving employee experience innovation, and more.
Posted: 13 Apr 2022 | Published: 13 Apr 2022

TOPICS:  .NET

Experience in action: How to deliver great customer experience at scale
EBOOK: Access this e-book to learn how streamlining digital workflows with ServiceNow can equip employees to deliver convenient and consistent customer service with end-to-end data visibility & access a checklist to find out if their solutions are right for you.
Posted: 13 Apr 2022 | Published: 13 Apr 2022

TOPICS:  .NET

CUSTOMER OPERATIONS 2021: SUCCESS IN CX AND DIGITAL TRANSFORMATION THROUGH SERVICE AND BACK-OFFICEALIGNMENT
ANALYST BRIEF: Organizations that excel when it comes to customer operations see clear benefits, like 20% year over year growth in annual revenue. Check out this Aberdeen research paper to learn how alignment of your back-office and service department—and deploying the right communication and workflow solutions—is the cornerstone of customer operations success.
Posted: 13 Apr 2022 | Published: 13 Apr 2022


Artificial Intelligence. Human Experience. Five Ways to Strengthen Customer Experience with AI
EBOOK: Access this comprehensive e-book to discover 5 ways to strengthen customer experiences with AI & learn how ServiceNow digital workflow solutions can help you harness the power of your whole organization behind your CX initiatives.
Posted: 13 Apr 2022 | Published: 13 Apr 2022

TOPICS:  .NET

3 Steps to Digital-First Business Growth
WHITE PAPER: With the new demand for new digital services, IT organizations are facing many challenges – such as budgeting, governance, and increasing complexity. This paper aims to help you circumvent these challenges by covering three key steps to digital-first business growth. Download now to get started.
Posted: 01 Apr 2022 | Published: 01 Apr 2022

TOPICS:  .NET

Deliver Better Service For Less With Servicenow® Virtual Agent
EBOOK: Virtual agents are an intelligent conversational experience for your users that gives them answers to common questions and helps them resolve routine issues faster. Download this eBook to explore how you can deliver better service for less with ServiceNow Virtual Agent.
Posted: 10 Mar 2022 | Published: 10 Mar 2022

TOPICS:  .NET

Deliver Smart, Responsive IT Services In An Always Changing World
WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.
Posted: 10 Mar 2022 | Published: 10 Mar 2022

TOPICS:  .NET

Autonomous Service Operations Checklist: Five Imperatives For Digital-First Business Success
ANALYST REPORT: This white paper provides a checklist to assist digital-first leaders as they make their own strategic transitions and implement more integrated and automated approaches to service operations across cloud, edge, and on-premise technology platforms. Download now to get started.
Posted: 09 Mar 2022 | Published: 09 Mar 2022

TOPICS:  .NET

The Top 3 IT Pains Of The New Reality And How To Solve Them
EBOOK: The massive shifts in workforce and processes have revealed acute shortfalls in IT systems and approaches. Download this eBook to see how integrating operations management (ITOM) at the same time as ITSM can help mitigate key IT pain points in your organization.
Posted: 09 Mar 2022 | Published: 09 Mar 2022

TOPICS:  .NET

Delivering Business Nirvana With Value Stream Management
WHITE PAPER: Value Stream Management is the process of integrating every aspect of your business workflow – the end-to-end process of developing and delivering software to your clients. Download this eBook to learn more about Value Stream Management, and how to integrate it into your organization.
Posted: 09 Mar 2022 | Published: 09 Mar 2022

TOPICS:  .NET

Using AI-Powered Service Operations To Grow Your Business With 24/7 Resilience
WHITE PAPER: CIOs are under pressure to ensure smooth service operations around the clock while supporting evolving digital products. Explore this whitepaper to discover how ServiceNow’s AI-Powered Service Operations deliver predictive, integrated AI solutions that grow revenue, manage costs and deliver a flawless customer experience.
Posted: 09 Mar 2022 | Published: 09 Mar 2022

TOPICS:  .NET

How Change Managers Become Change Enablers
WHITE PAPER: The growing adoption of DevOps is increasing the rate of change and putting even more pressure on change managers to adapt and evolve. Access this white paper to explore in detail the two key elements change managers need to effectively and efficiently embrace DevOps – automation and insight.
Posted: 08 Mar 2022 | Published: 08 Mar 2022

TOPICS:  .NET

Journey To Modernizing IT Services
EBOOK: Today, it's critical to deliver scalable, resilient IT services that fit the world your employees work in. There are real payoffs, including boosting productivity, increasing efficiency, raising satisfaction, and getting more work done. Download this eBook to learn how modernizing IT services can help your workforce thrive.
Posted: 08 Mar 2022 | Published: 08 Mar 2022

TOPICS:  .NET

Devops: A View From The Enterprise
EBOOK: Without strategic intention, organizations default to a de facto state of Dev versus Ops than DevOps. With the right DevOps strategy in place, the result is innovation at scale and speed with the control and governance that large, well-regulated enterprises require. Explore what’s driving DevOps today in this guide.
Posted: 05 Mar 2022 | Published: 05 Mar 2022

TOPICS:  .NET

A Four-Stage Maturity Model For IT Automation
ANALYST REPORT: Dive inside this report to uncover the four-stage maturity model for IT automation as researched by EMA – and learn how to use this model to your organization’s planning advantage.
Posted: 05 Mar 2022 | Published: 05 Mar 2022

TOPICS:  .NET

6 Ways To Boost IT Agent Productivity And Cut Costs While Delivering Stellar Service
EBOOK: The recent and massive changes to the workforce are driving the urgency of cost reductions, productivity gains, and better service expectations. Upgrading to a new ITSM platform that offers the power of AI, chat bots, and analytics can help. Download this eBook to learn more.
Posted: 04 Mar 2022 | Published: 04 Mar 2022

TOPICS:  .NET

No More “If Only IT Could Do X…” What You Need To Deliver Resilient AI-Powered Service Operations That Delight Employees
EBOOK: Organizations with digital transformation goals are often stymied due to siloed IT tools that cause disparate data and processes, as well as a lack of visibility. Access this eBook to explore how to rethink your IT services workflow.
Posted: 04 Mar 2022 | Published: 04 Mar 2022

TOPICS:  .NET

From Broken To Boundless 7 Steps To Ditch Your Outdated On-Premises IT Tools For The Limitless Cloud
EBOOK: On-premises ITSM tools are quickly becoming outdated, but the invested time and money makes it hard to see reasons to switch. This guide walks organizations through 7 steps to switch from on-premises ITSM tools to the limitless cloud, including planning framework and assembling the right team.
Posted: 04 Mar 2022 | Published: 04 Mar 2022

TOPICS:  .NET

7 Habits for a Highly Effective Chatbot
WHITE PAPER: Building a chatbot can help you reach your business goals—whether it’s higherdeflection rates, greater employee productivity, or faster time to resolution. To ensure your Virtual Agent implementation achieves the desired outcomes and garners high levels of user adoption, follow seven habits for chatbot success. Download this paper to learn more.
Posted: 02 Mar 2022 | Published: 03 Mar 2022

TOPICS:  .NET

Switch Stories: How 5 Enterprises Consolidated ITSM To Reduce Costs
CASE STUDY: For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands made that move and aren’t looking back. Download this eBook to take a closer look at the challenges they faced, and the results achieved from the switch.
Posted: 02 Mar 2022 | Published: 03 Mar 2022

TOPICS:  .NET

Work Faster With Predictive Intelligence
EBOOK: When employees have to focus on repetitive, manual tasks rather than meaningful and fulfilling work, they can fall behind, burn out, and make mistakes. Predictive Intelligence from ServiceNow can help automate repetitive decisions, provide relevant contextual content, and uncover hidden insights in real time. Download this eBook to learn more.
Posted: 01 Mar 2022 | Published: 02 Mar 2022

TOPICS:  .NET

Magic Quadrant for the CRM Customer Engagement Center
WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
Posted: 13 Apr 2022 | Published: 13 Apr 2022

TOPICS:  IT Management