All Research Sponsored By:ServiceNow

CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
Posted: 24 Jan 2020 | Published: 24 Jan 2020


AI and automation in customer service: Is it too good to be true?
EGUIDE: Technological advancements are transforming traditional customer service departments and call centers into multidimensional corporate forces. Learn how AI, chatbots, process automation and predictive analytics is affecting customer service and the future of the enterprise.
Posted: 23 Jan 2020 | Published: 23 Jan 2020


Customer service technologies revolutionize CX engagements
EGUIDE: Customer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service
Posted: 22 Jan 2020 | Published: 22 Jan 2020


Configuration Management: Addressing GRC Challenges
EGUIDE: Configuration management enables security teams to configure, update and patch systems more efficiently. In this e-guide, dive deeper into configuration management to learn some the key features, benefits, and how it can improve governance, risk management and compliance (GRC).
Posted: 21 Nov 2019 | Published: 15 Nov 2019


How AIOps Can Help IT be a Better Partner to the Business
WHITE PAPER: Meeting SLA's, addressing outages and service degradations are crucial to building and sustaining the trust of the business in the IT organization. Read this paper to learn how AIOps can help.
Posted: 12 Sep 2019 | Published: 12 Sep 2019

TOPICS:  IT Management

Boost Compliance in Accounting with AI
EGUIDE: View this e-guide to learn how accounting and finance teams can improve productivity, maintain compliance, and boost fraud protection through the incorporation of AI-based systems.
Posted: 12 Sep 2019 | Published: 06 Sep 2019


The CFOs Guide to Digital Finance Transformation
EGUIDE: Looking for a crash-course on digital finance transformation? Inside, glean insight into the changing world of finance with information tailored specifically to the needs of industry CFOs. Review the main causes for digital finance transformation, and learn what digital transformation in finance can do for your organization.
Posted: 12 Sep 2019 | Published: 10 Sep 2019


How to Improve Patient Engagement with mHealth
EGUIDE: Healthcare CIOs are constantly reminded of the importance of using technology to increase patient engagement and satisfaction in their organizations. Download this e-guide learn about the number of opportunities where healthcare organizations can use technology to improve the overall patient experience.
Posted: 29 Aug 2019 | Published: 28 Aug 2019


The Role Technology Plays in Patient Engagement
EGUIDE: Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
Posted: 29 Aug 2019 | Published: 29 Aug 2019


Improve Outcomes with Patient Engagement
EGUIDE: Download this e-guide to learn how healthcare providers are leveraging emerging technologies like AI, IoT, machine learning and more, to improve physician-patient relationships.
Posted: 29 Aug 2019 | Published: 29 Aug 2019


The Emergence of Digital Transformation in Healthcare
EGUIDE: Download this e-guide to learn why technology isn't infallible for patients and healthcare organizations and has the potential to change the healthcare industry for the better.
Posted: 29 Aug 2019 | Published: 27 Aug 2019


Patient Engagement in Healthcare
EGUIDE: Download this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients.
Posted: 27 Aug 2019 | Published: 27 Aug 2019


Guide to Better CX: AI, Chatbots, and More
EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019


AIOps Takes the Lead on Root Cause Analysis
ESSENTIAL GUIDE: Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.
Posted: 03 May 2019 | Published: 02 May 2019


The Rise of AIOps, Explained
ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more.
Posted: 02 May 2019 | Published: 01 May 2019


Top Five Data Center Trends to Watch
ESSENTIAL GUIDE: Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on today – and how they're expected to impact data center operations.
Posted: 01 May 2019 | Published: 29 Apr 2019


What to Expect from AIOps in 2019
ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019


Tackling Virtualization Complexity with AIOps
ESSENTIAL GUIDE: AIOps use cases continue to expand to all facets of IT responsibility, including the data center. But could AI be the key to deciphering the complexity of heavily virtualized data centers? Read further into this E-Guide to find out.
Posted: 30 Apr 2019 | Published: 29 Apr 2019


AIOps in the Real World
ESSENTIAL GUIDE: Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.
Posted: 29 Apr 2019 | Published: 26 Apr 2019


Automating the IT Service Desk
ESSENTIAL GUIDE: Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
Posted: 24 Apr 2019 | Published: 24 Apr 2019


AIOps tools supplement -- not supplant -- DevOps pipelines
ESSENTIAL GUIDE: Open this E-Guide to learn more about the most important differences between your DevOps and AIOps strategies, and the tools you may need to achieve monitoring, systems diagnosis, and incident remediation in your CI/CD pipeline.
Posted: 24 Apr 2019 | Published: 24 Apr 2019


Now on Now: How ITOM and ITSM made our IT operations service-aware
WHITE PAPER: Discover the lessons we, ServiceNow, learned on our journey to building a business service–centric Services Reliability Team (SRT)that can now proactively eliminate service outages with better visibility, availability, and optimization.
Posted: 08 Mar 2019 | Published: 08 Mar 2019

TOPICS:  IT Management

Next-generation ITAM
WHITE PAPER: IT asset data that is complete, current across its lifecycle, accurate, and useful is required for running IT as a business.  See the changing role of ITAM policy, process, technology, function, and its impact to your business with this white paper.
Posted: 08 Mar 2019 | Published: 08 Mar 2019

TOPICS:  IT Management

TransAlta transforms IT
WHITE PAPER: Shift from silos to service-oriented delivery results in 80% fewer outages.
Posted: 08 Mar 2019 | Published: 08 Mar 2019

TOPICS:  IT Management

The journey towards continuous IT operations in the cloud
WHITE PAPER: Read this paper to learn how IT Operations Management (ITOM) is the solution that will meet the many challenges that come with multicloud adoption.
Posted: 08 Mar 2019 | Published: 08 Mar 2019

TOPICS:  IT Management