WHITE PAPER: Read to learn about Gartner's key findings, recommendations, and other insights on the IT service management platform market that ServiceNow views as invaluable This paper also explains why Gartner scored ServiceNow's ITSM platform higher than any other platform.

Posted: 25 Jan 2023 | Published: 25 Jan 2023

CASE STUDY: IT environments have never been so dynamic, with business models, operating models and workforce paradigms changing fast. But you can stay in control with ServiceNow® Hardware Asset Management (HAM), creating visibility over your hardware, software and cloud resources.

Posted: 18 Jan 2023 | Published: 19 Jan 2023

EBOOK: What if you could rapidly digitize key employee processes to better engage and delight your employees, even as their expectations continue to rise? That’s the power of ServiceNow Workplace Service Delivery. Access the e-book to learn more.

Posted: 18 Jan 2023 | Published: 18 Jan 2023

EBOOK: How can you give your employees the flexibility and freedom to perform at their best? By building a workspace that works for everyone—improving experiences while lowering costs. Read this e-book to learn more.

Posted: 18 Jan 2023 | Published: 18 Jan 2023

WHITE PAPER: Access this white paper to explore why you should consider low-code solutions to keep up with the competition.

Posted: 12 Jan 2023 | Published: 13 Jan 2023

EBOOK: Find out in this e-book how adopting hyperautomation as a business strategy can help you realize greater experiences, intelligence, and efficiency across your organization.

Posted: 12 Jan 2023 | Published: 12 Jan 2023

VIDEO: Tune in to this short video to learn why your organization should get started empowering your team members with low-code solutions, all while reducing cost and increasing efficiency.

Posted: 12 Jan 2023 | Premiered: 12 Jan 2023

PRODUCT DEMO: ServiceNow’s Field Service Management application helps organizations manage work tasks performed on location. This brief demo shows how the service works with examples of how to minimize time to resolution with things like an POS network outage and how to schedule a variety of assignments for completion. Watch the demo.

Posted: 11 Jan 2023 | Premiered: 11 Jan 2023

WHITE PAPER: Explore in this IDC white paper the key challenges of adopting low-code development tools within an organization, and the best practices organizations should follow to facilitate collaboration between enterprise IT-based developers and LOB low-code developers.

Posted: 11 Jan 2023 | Published: 11 Jan 2023

VIDEO: Watch this short video to learn how ServiceNow can help your organization jumpstart your hyperautomation journey, using the Now platform as a foundation for connection across teams and systems.

Posted: 11 Jan 2023 | Premiered: 11 Jan 2023

WHITE PAPER: As your business adopts new technologies and processes to stand out in the evolving marketplace, ensuring strong project portfolio management (PPM) becomes crucial. Check out this white paper for a PPM deep dive.

Posted: 11 Jan 2023 | Published: 11 Jan 2023

VIDEO: Discover in this short video how ServiceNow App Engine and Integration Hub can help your team build low-code apps with easy-to-use tools that can turn any employee into a powerful citizen developer

Posted: 10 Jan 2023 | Premiered: 10 Jan 2023

EBOOK: Organizations can no longer afford to rely on rigid, annual planning processes. Roadmaps enable organizations to plan iteratively and collaboratively, driving enterprise agility. Read this e-book to learn more about the benefits of roadmap planning and additional capabilities unique to ServiceNow.

Posted: 10 Jan 2023 | Published: 10 Jan 2023

WHITE PAPER: It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.

Posted: 10 Jan 2023 | Published: 10 Jan 2023

EBOOK: While there is no right way to set and manage goals for every organization, there are key principles that make any goals framework more effective and key questions that can help determine which is a fit for you. Explore those today in this ServiceNow e-book.

Posted: 10 Jan 2023 | Published: 10 Jan 2023

ANALYST REPORT: Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.

Posted: 10 Jan 2023 | Published: 09 Jan 2023

EBOOK: Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.

Posted: 09 Jan 2023 | Published: 09 Jan 2023

WHITE PAPER: Tap into this white paper for access to an exclusive collection of essays authored by Kris Oldland designed to help business leaders understand the challenges the field service industry faces in a post-pandemic world and launch their own journey of discussion to redefine field service in the new normal.

Posted: 06 Jan 2023 | Published: 07 Jan 2023

WHITE PAPER: How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.

Posted: 06 Jan 2023 | Published: 07 Jan 2023

ANALYST REPORT: The vendor landscape that IT leaders must navigate in order to build a robust collaboration framework & enable technicians to collaborate is fragmented. This Gartner report analyzes the state of field service collaboration, investigating what is needed to overcome the current obstacles impeding effective collaboration. Read on to learn more.

Posted: 06 Jan 2023 | Published: 07 Jan 2023

CASE STUDY: Access this case study to learn how a manufacturing firm was able to leverage ServiceNow to create a bespoke Digital Customer Service Center - a secure, self-service, and functionality-rich customer portal designed to improve the many different and complex procurement routes for its customers.

Posted: 06 Jan 2023 | Published: 07 Jan 2023

CASE STUDY: As an organization that interacted with customers mainly through their physical location, Carrefour decided they needed the store itself to be optimized in order to provide the best customer experience possible. Read the full case study to learn how ServiceNow helped Carrefour redesign their in-store service and improve customer rating scores.

Posted: 06 Jan 2023 | Published: 07 Jan 2023

EBOOK: There is a significant gap between the need for enterprise-grade apps to be developed and the availability of traditional developers. This e-book serves as a guide to better application development, allowing you to better focus your development through the following 3 strategic outlooks. Continue on to learn more.

Posted: 06 Jan 2023 | Published: 07 Jan 2023

EBOOK: Democratizing app development and embracing low-code may be a top-down strategy, but it’s executed in the trenches. Hear how the people who use ServiceNow’s low-code tools everyday feel about App Engine in this white paper.

Posted: 06 Jan 2023 | Published: 07 Jan 2023

EBOOK: Step in the shoes of Katherine, a senior IT operator at a large international sports manufacturer, as she works on a cloud migration project under a unified service management platform by accessing this e-book.

Posted: 05 Jan 2023 | Published: 06 Jan 2023