WEBCAST: For insights about how IT operators can leverage generative AI, check out this webcast featuring experts from ServiceNow.

Posted: 19 Mar 2024 | Premiered: Mar 19, 2024

EBOOK: One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

EBOOK: Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

VIDEO: Find out you can deliver seamless customer experiences while reducing costs in this short video, where ServiceNow walks you through a day in the life of a member of a successful CX team.

Posted: 09 Mar 2024 | Premiered: 09 Mar 2024

VIDEO: Tune in to this short video to learn why the customer’s perception of the journey may significantly diverge from your organization’s design of the “happy path”, and how to get everyone back onto the right track.

Posted: 08 Mar 2024 | Premiered: 08 Mar 2024

EBOOK: Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.

Posted: 07 Mar 2024 | Published: 07 Mar 2024

CASE STUDY: With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.

Posted: 05 Mar 2024 | Published: 05 Mar 2024

WHITE PAPER: Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform

Posted: 04 Mar 2024 | Published: 04 Mar 2024

ANALYST REPORT: Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.

Posted: 27 Feb 2024 | Published: 27 Feb 2024

EBOOK: Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.

Posted: 26 Feb 2024 | Published: 26 Feb 2024

EBOOK: Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.

Posted: 23 Feb 2024 | Published: 23 Feb 2024

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

EBOOK: This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

Posted: 22 Feb 2024 | Published: 22 Feb 2024

VIDEO: ServiceNow Cloud Cost Management can help you regain control of your environment by identifying unused resources, finding hidden resource drains, and helping you rightsize for your organization. Learn more in this short video.

Posted: 13 Feb 2024 | Premiered: 13 Feb 2024

VIDEO: Tune in to this short video to find out how ServiceNow’s single platform solution for IT asset management can help you simplify your management processes and keep your organization’s IT sprawl manageable even as your business grows.

Posted: 13 Feb 2024 | Premiered: 13 Feb 2024

VIDEO: Today, it has become critical for your organization to be highly adaptable and have the digital dexterity needed to combat potential disruptions. However, this is easier said than done due to a handful of challenges. So, how can businesses overcome these issues and ensure that they deliver? Tune into this video to learn more.

Posted: 09 Feb 2024 | Premiered: 09 Feb 2024

EBOOK: Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.

Posted: 08 Feb 2024 | Published: 08 Feb 2024

CASE STUDY: Argonne National Laboratory is a multidisciplinary science and engineering research center. Stringent security regulations and compliance demands force Argonne to manage assets at a granular level. With ServiceNow services, Argonne are able to continue their cutting-edge research without being hampered by security measures. Read on to learn more.

Posted: 08 Feb 2024 | Published: 08 Feb 2024

EBOOK: Discover in this white paper how ServiceNow can help you succeed with features such as strategic and continuous planning, empowering your organization to perform at a higher level while outmaneuvering continuous disruption.

Posted: 08 Feb 2024 | Published: 08 Feb 2024

VIDEO: When your organization faces limited resources and limited process time, how can your organization keep seamless digital services and operations running without sacrificing employee experience? Tune in to this short video to learn how service operations powered by AI can help

Posted: 08 Feb 2024 | Premiered: 08 Feb 2024

BLOG: From the tight global labor market to social and political volatility, macroeconomic headwinds continue to hamper business growth. Discover in this blog post 4 ways innovative companies can best position themselves to prosper and thrive.

Posted: 07 Feb 2024 | Published: 07 Feb 2024

VIDEO: To identify the root of common cloud woes, check out this short video and discover how ServiceNow can help you get your cloud journey back on track.

Posted: 07 Feb 2024 | Premiered: 07 Feb 2024

EBOOK: Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.

Posted: 06 Feb 2024 | Published: 06 Feb 2024

BLOG: In this blog post, discover 3 key ways you can enhance digital experiences and productivity that you may be overlooking in your digital transformation strategy.

Posted: 06 Feb 2024 | Published: 06 Feb 2024

LANDING PAGE: Discover in this one-stop landing page how your organization can use Predictive AIOps to spot IT issues far faster than traditional tools allow, slashing response time by getting straight to the root cause of issues.

Posted: 05 Feb 2024 | Published: 06 Feb 2024