WHITE PAPER: The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.

Posted: 18 Jan 2024 | Published: 18 Jan 2024

EBOOK: For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.

Posted: 23 Nov 2023 | Published: 23 Nov 2023

WHITE PAPER: Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention.

Posted: 17 Nov 2023 | Published: 17 Nov 2023

CASE STUDY: In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.

Posted: 15 Nov 2023 | Published: 16 Nov 2023

WHITE PAPER: Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.

Posted: 06 Oct 2023 | Published: 06 Oct 2023

WHITE PAPER: HR and business leaders must adapt to the changing landscape and invest in modern approaches and technology to foster sustainable and systematic employee development. This paper explores four key trends that can help future-proof your workforce.

Posted: 06 Oct 2023 | Published: 06 Oct 2023

WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.

Posted: 06 Oct 2023 | Published: 06 Oct 2023

WHITE PAPER: An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.

Posted: 16 May 2023 | Published: 16 May 2023

WHITE PAPER: Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.

Posted: 16 May 2023 | Published: 16 May 2023

WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.

Posted: 16 May 2023 | Published: 16 May 2023

WHITE PAPER: This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.

Posted: 14 Feb 2023 | Published: 14 Feb 2023

WHITE PAPER: This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.

Posted: 30 Jan 2023 | Published: 30 Jan 2023

ANALYST REPORT: Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.

Posted: 10 Jan 2023 | Published: 09 Jan 2023

WHITE PAPER: How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.

Posted: 06 Jan 2023 | Published: 07 Jan 2023

EGUIDE: As organizations work to combat today's economic climate, hybrid and remote workforces, and new services in cloud environments, some have decided to centralize their shared services structure. However, transitioning to this landscape is easier said than done. Access this guide to learn more.

Posted: 17 Feb 2023 | Published: 15 Feb 2023

EGUIDE: Dive into this e-guide for a comprehensive look at enterprise low-code app development, with the essential steps you need to know.

Posted: 01 Feb 2023 | Published: 01 Feb 2023

EGUIDE: As companies continue to prioritize employee experience, many are still running into challenges understanding the wants and needs of their staff. But with risks such as wasting money on poor HR software, how can organizations better keep up? Take a look at this guide to learn more.

Posted: 01 Feb 2023 | Published: 01 Feb 2023

EGUIDE: Risk is an inherent counterpart to reward, and anyone who takes part in business of any kind needs to understand what risk is and how to manage it. This e-guide provides a breakdown of what risk management is and why it is important, examining risk from different angles in order to compose a comprehensive view. Read now to learn more.

Posted: 30 Jan 2023 | Published: 27 Jan 2023

EGUIDE: Understanding your customers’ needs – and their desires – can improve customer retention and create a predictable source of revenue but doing so requires constant care and attention. Download this custom TechTarget e-Guide to unlock tips, tricks, and best practices and give your customer service the boost it needs to thrive in 2023.

Posted: 30 Jan 2023 | Published: 27 Jan 2023

WHITE PAPER: Read to learn about Gartner's key findings, recommendations, and other insights on the IT service management platform market that ServiceNow views as invaluable This paper also explains why Gartner scored ServiceNow's ITSM platform higher than any other platform.

Posted: 25 Jan 2023 | Published: 25 Jan 2023

WHITE PAPER: Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.

Posted: 08 Jul 2022 | Published: 08 Jul 2022

WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.

Posted: 08 Jul 2022 | Published: 08 Jul 2022

WHITE PAPER: Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.

Posted: 19 Jan 2022 | Published: 15 Jul 2020

WHITE PAPER: In the next normal, more enterprises are embracing the concept hybrid digital workplace and building a working environment that prioritises the employee experience, flexibility, and productivity. Read our eBook and see how you can plan for a better workplace that prioritises the employee in the next normal.

Posted: 05 Jan 2022 | Published: 19 Nov 2020

WHITE PAPER: It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.

Posted: 01 Dec 2021 | Published: 15 Jul 2020