All Research Sponsored By:ServiceNow

Unify Customer Experience
VIDEO: When it comes to creating a sustainable and unified customer experience, consistency and uniformity are the keys. However, for organizations with multiple locations, delivering a consistent CX can be hard. Overcoming the challenges of varied data models and silos requires the right solution. Watch this video to see what that solution is.
Posted: 17 Apr 2024 | Premiered: 17 Apr 2024

TOPICS:  .NET

Simplify your field service technology selection
GARTNER RESEARCH REPORT: For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.
Posted: 17 Apr 2024 | Published: 17 Apr 2024

TOPICS:  .NET

Navigate the era of new customer expectations
EBOOK: For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
Posted: 16 Apr 2024 | Published: 16 Apr 2024

TOPICS:  .NET

NAVIGATING THE TIDES OF CHANGE: THE NEED FOR EVOLUTION IN CUSTOMER SERVICE EXPERIENCE
WHITE PAPER: The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
Posted: 16 Apr 2024 | Published: 16 Apr 2024

TOPICS:  .NET

3 Ways to Acceslerate Productivity and Innovation in the Enterprise
WHITE PAPER: This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.
Posted: 16 Apr 2024 | Published: 16 Apr 2024

TOPICS:  .NET

The Forrester Wave: Customer Service Solutions, Q1 2024
FORRESTER RESEARCH REPORT: The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.
Posted: 13 Apr 2024 | Published: 13 Apr 2024

TOPICS:  .NET

IDC 2023 SaaS CSAT Award for Field Service Management (FSM)
ANALYST REPORT: ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
Posted: 13 Apr 2024 | Published: 13 Apr 2024

TOPICS:  .NET

Value Calculator
ASSESSMENT TOOL: Backed by research conducted by Forrester, this value calculator tool allows you to get a precise estimate of the business value you could achieve with ServiceNow. Access the calculator now, and gain access to a monetary evaluation of how ServiceNow could help your business.
Posted: 13 Apr 2024 | Published: 13 Apr 2024

TOPICS:  .NET

Scheidt & Bachmann Achieves Operational Excellence With ServiceNow
VIDEO: Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
Posted: 13 Apr 2024 | Premiered: 13 Apr 2024

TOPICS:  .NET

Deliver Seamless Experiences
EBOOK: Discover how ServiceNow Field Service Management and partners optimize field services, boost technician productivity, and enhance customer experiences in this e-book. Uncover key capabilities and use cases to transform service operations, among other points.
Posted: 13 Apr 2024 | Published: 13 Apr 2024

TOPICS:  .NET

Question Time
VIDEO: Tune in to this Question Time short video to hear from AI experts regarding the need-to-know questions about generative AI investments for IT.
Posted: 13 Apr 2024 | Premiered: 13 Apr 2024

TOPICS:  .NET

Empowering CIOS to Lead
EBOOK: CIOs are increasingly vital to business strategy as technology and digital transformation become indivisible. Read this ServiceNow Report to explore how to empower CIOs to lead business change in your organization.
Posted: 13 Apr 2024 | Published: 13 Apr 2024

TOPICS:  .NET

Episode 5 Recording Tech Gen AI Fireside Chat
WEBCAST: In this webcast, you’ll hear a discussion between 4 industry experts as they explore how recent technological advances are enabling better experiences in the tech industry through an AI-first approach. Tune in to learn how generative AI can create new opportunities for your organization.
Posted: 12 Apr 2024 | Premiered: Apr 13, 2024

TOPICS:  .NET

Field Sevice News Essays
WHITE PAPER: Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
Posted: 12 Apr 2024 | Published: 12 Apr 2024

TOPICS:  .NET

3 capabilities you need to modernize enterprise asset management
EBOOK: In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.
Posted: 12 Apr 2024 | Published: 12 Apr 2024

TOPICS:  .NET

IT Asset Management Optimize Expanding Technologies and Enterprise Asset Holding
EBOOK: Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
Posted: 12 Apr 2024 | Published: 12 Apr 2024

TOPICS:  .NET

Path to Success
EBOOK: In a tumultuous business landscape, organizations are constantly looking for ways to get ahead. In this e-book, you’ll discover how intelligent automation and low-code can boost enterprise innovation and open new revenue streams for your business. Read on to learn why and how CIOs are integrating strategic change within their organizations.
Posted: 11 Apr 2024 | Published: 12 Apr 2024

TOPICS:  .NET

SPM Explainify
VIDEO: What can your team do to keep up with the demands of hybrid delivery? Tune in to this short video to find out.
Posted: 10 Apr 2024 | Premiered: 11 Apr 2024

TOPICS:  .NET

The Total Economic Impact™ Of ServiceNow HR Service Delivery
ANALYST REPORT: Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
Posted: 04 Apr 2024 | Published: 05 Apr 2024

TOPICS:  .NET

2 WAYS TO BOOST EMPLOYEE OUTPUT & CUT HR COSTS
EBOOK: In this e-book, discover the 2 key ways to boost employee output and cut HR costs simultaneously.
Posted: 04 Apr 2024 | Published: 04 Apr 2024

TOPICS:  .NET

CLIMB TO NEW HEIGHTS: HOW CHROs CAN LEAD THE JOURNEY
EBOOK: In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
Posted: 03 Apr 2024 | Published: 03 Apr 2024

TOPICS:  .NET

From challenge to opportunity
EBOOK: This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
Posted: 02 Apr 2024 | Published: 02 Apr 2024

TOPICS:  .NET

3 STEPS TO DRIVE EMPLOYEE RETENTION AND BUSINESS GROWTH
WHITE PAPER: The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
Posted: 02 Apr 2024 | Published: 02 Apr 2024

TOPICS:  .NET

3 Steps to Cut IT Resource Spending
EBOOK: In this e-book, discover the 3 essential steps to optimizing technology investments everywhere in the enterprise through a single unified platform.
Posted: 20 Mar 2024 | Published: 20 Mar 2024

TOPICS:  .NET

AIOps and GenAI OD Webinar
WEBCAST: For insights about how IT operators can leverage generative AI, check out this webcast featuring experts from ServiceNow.
Posted: 19 Mar 2024 | Premiered: Mar 19, 2024

TOPICS:  .NET