Putting people first: How humans and AI elevate CX

As businesses find new and innovative ways to implement AI technology, one discovery that has been made is how AI can truly realize its full business potential when paired with your customer service employees.

In this video you will learn about real-world use cases and best practices for integrating AI into your business processes such as leveraging AI to access solutions and empowering your agents with AI-generated case summarization so they can achieve resolution at their fingertips.

Watch this video to learn how to make your CX agents more productive and ensure your customers remain satisfied by transforming their experience with AI-empowered agents.

Vendor:: ServiceNow
Premiered:: Apr 18, 2024

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