And the SaaS CSAT award goes to…

ServiceNow clinched the IDC 2023 SaaS CSAT Award for Field Service Management, topping customer satisfaction in IDC's SaaS Path Survey. Excelling in 23 metrics, including implementation ease, innovation speed, and data security, ServiceNow leads in FSM.

Of customers surveyed, 59% plan to up their FSM spend, eyeing new features and services. While half confirmed their FSM app's value matched the price, 27% disagreed, suggesting vendors enhance ecosystems and integration.

IDC's awards reflect SaaS excellence in 23 fields, based on 37 user satisfaction metrics. ServiceNow's win underscores its prowess in delivering FSM solutions.

Access the full IDC report to learn more details.

Vendor:: ServiceNow
Posted:: Apr 13, 2024
Published:: Apr 13, 2024
Format:: HTML
Type:: Analyst Report

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