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Y2K Reports
 
A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow

Project Planning Templates for the CIO
sponsored by TechTarget
RESOURCE: Improving and putting proper PPM processes in place is essential to a productive strategy. But how can you ensure the highest productivity when prioritizing your organizational initiatives to analyze and manage your current and future IT projects? Look no further than our exclusive e-guide, Project Planning Templates for the CIO.
Posted: 03 May 2017 | Published: 19 Feb 2014

TechTarget

RACQ: Audit Scare Led to Software Cost Containment Drive
sponsored by Snow Software
CASE STUDY: Read on to analyze how one software asset management (SAM) tool empowers organizations to strategically manage, optimize and contain software costs—taking the guesswork out of understanding license positions, and enabling businesses to respond to renewals and audits promptly.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Snow Software

The Cloud Storage Infrastructure Decision: Public Vs. Private
sponsored by HPE and Intel®
EGUIDE: Marc Staimer, founder of Dragon Slayer Consulting, explores the pros and cons of private and public cloud models in this expert guide, and dives deeper into what makes each model unique. Read on to evaluate security control, long-term cost, the fine-tuning of app workload performance, and more, for each of these architectures.
Posted: 23 May 2017 | Published: 23 May 2017

HPE and Intel®

Infographic: Harvey Nash KPMG CIO Survey 2017
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This infographic from a survey of nearly 9,000 IT leaders in 90 countries shows how CIOs are managing change, prioritising innovation and digital technology, and reporting greater job satisfaction.
Posted: 23 May 2017 | Published: 23 May 2017

ComputerWeekly.com

Media Consumption Study 2017 UKI Infographic
sponsored by ComputerWeekly.com
EGUIDE: The results of TechTarget and Computer Weekly's annual reader survey, which asks for feedback on readers' media consumption when considering an IT purchase, reveals the complexity of IT purchase decisions.
Posted: 28 Apr 2017 | Published: 28 Apr 2017

ComputerWeekly.com

Cherwell Service Management Product Overview Video
sponsored by Cherwell
VIDEO: If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.
Posted: 12 Apr 2017 | Premiered: 06 Sep 2016

Cherwell

Revive Failed ITSM Projects and Strengthen New Ones
sponsored by Cherwell
EGUIDE: This e-guide dives into what it takes to get an ITSM implementation off the ground and what it takes to ressurect a failed project. Access now and you will also see 5 common bimodal IT myths busted.
Posted: 08 May 2017 | Published: 01 May 2017

Cherwell

Digital Transformation: A conversation with R. “Ray” Wang
sponsored by Microsoft
RESOURCE: The "why" of digital transformation has been well established and its just a matter of time now. It gets murky once we get to the "how" of it. Read this Q&A with author R. Wang session with Wang to learn how to lead your business into the future with a strong step forward.
Posted: 10 May 2017 | Published: 10 May 2017

Microsoft

Bridging the Gap Between IT Operations & Security
sponsored by Splunk
WHITE PAPER: Click inside and explore the legitimate differences between security and IT operations, as well as where they share some common ground, and how you can make use of these shared values to build a safer, more available network.
Posted: 17 May 2017 | Published: 17 May 2017

Splunk
 
 
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