NetApp was facing a harsh reality -- their services weren't meeting their customers' demands. In this video, learn how NetApp was able to reduce service delivery time from 15 days to mere hours with an IT service management (ITSM) platform.
This white paper examines how smart sourcing provides enterprises with a flexible tool for dealing with uncertain futures by supplying a platform for agility and greater visibility into spending and the value of their investments.
Download this exclusive whitepaper now to learn about a flexible orchestration engine that will deliver automation through standardized middleware that will help IT deliver what your business demands.
This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
This exclusive whitepaper covers a data center infrastructure management solution that is built on a flexible framework to allow for IT service management and configuration management database components to connect to the data center.
In this expert e-Guide, learn how to ensure that your patch management strategy remains secure following the transition from physical to virtual desktops; why delaying security patches puts organizations at risk; and how to build a case for a formal patch management program.
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