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Remote Control Software

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DEFINITION: Remote-control software is programming in a central or server computer that is used to control other computers (or their users) at a distance, either under the control of an administrator or at the request of the user. Although remote-control software existed before the World Wide Web (for remote diagnosis of computer problems and other purposes), the Web has essentially built a platform on which  … 
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Remote Control Software White Papers (View All Report Types)
6 Matches
Establishing an Effective Application Strategy for your Mobile Enterprise
sponsored by IBM
WHITE PAPER: The explosion of enterprise applications has made it possible for many employees to work anywhere, anytime. IT is pressed to deliver security-rich applications across platforms and devices. This white paper provides an overview to help you establish an effective mobile application strategy.
Posted: 12 Aug 2011 | Published: 12 Aug 2011


Legacy Remote Control Tools: Not Built for Today’s Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.
Posted: 17 Jan 2011 | Published: 11 Jan 2011

LogMeIn, Inc.

The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER: This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009

NTR Global

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER: Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009

NTR Global

Guide: Desktop Authority Image Center
sponsored by ScriptLogic Corporation
WHITE PAPER: How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.
Posted: 27 Aug 2009 | Published: 01 Dec 2008

ScriptLogic Corporation

Trends and Directions in Web-Based Support
sponsored by WebEx Communications, Inc.
WHITE PAPER: Almost half of IT expenditures go towards the total cost of support and maintenance in most organizations. Read this paper to learn ten best practices for adopting virtual support networks to cost-effectively improve the management of your IT systems.
Posted: 12 Oct 2006 | Published: 11 Oct 2006

WebEx Communications, Inc.
6 Matches
REMOTE CONTROL SOFTWARE DEFINITION (continued): …  anyone can build a new remote-control application that can reach millions of computers and their users. Remote-control software can be viewed as one class of application furnished by application service providers.Remote-control software can be divided into applications for use within a private network (such as an intranet) or for use on the public network. In a private network, remote-control software can be used to configure and administer all computers from a central point. On the public network, users can request such services as name lookup or arrange to have their files backed up automatically … 
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