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Remote Control Software

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DEFINITION: Virtual network computing (VNC) is a type of remote-control software that makes it possible to control another computer over a network connection. Keystrokes and mouse clicks are transmitted from one computer to another, allowing technical support staff to manage a desktop, server, or other networked device without being in the same physical location.VNC works on a client/server model: A VNC viewer  … 
Definition continues below.
Remote Control SoftwareWhite Papers (View All Report Types)
7 Matches
Establishing an Effective Application Strategy for your Mobile Enterprise
sponsored by IBM
WHITE PAPER: The explosion of enterprise applications has made it possible for many employees to work anywhere, anytime. IT is pressed to deliver security-rich applications across platforms and devices. This white paper provides an overview to help you establish an effective mobile application strategy.
Posted: 12 Aug 2011 | Published: 12 Aug 2011

IBM

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
Posted: 20 Apr 2011 | Published: 20 Apr 2011

LogMeIn, Inc.

Legacy Remote Control Tools: Not Built for Today’s Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.
Posted: 17 Jan 2011 | Published: 11 Jan 2011

LogMeIn, Inc.

The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER: This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009

NTR Global

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER: Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009

NTR Global

Guide: Desktop Authority Image Center
sponsored by ScriptLogic Corporation
WHITE PAPER: How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.
Posted: 27 Aug 2009 | Published: 01 Dec 2008

ScriptLogic Corporation

Trends and Directions in Web-Based Support
sponsored by WebEx Communications, Inc.
WHITE PAPER: Almost half of IT expenditures go towards the total cost of support and maintenance in most organizations. Read this paper to learn ten best practices for adopting virtual support networks to cost-effectively improve the management of your IT systems.
Posted: 12 Oct 2006 | Published: 11 Oct 2006

WebEx Communications, Inc.
7 Matches
 
REMOTE CONTROL SOFTWARE DEFINITION (continued): …  (or client) is installed on the local computer and connects to the server component, which must be installed on the remote computer. The server transmits a duplicate of the remote computer's display screen to the viewer. It also interprets commands coming from the viewer and carries them out on the remote computer. VNC is platform independent and is compatible with any operating system. Computers must be networked with TCP/IP and have open ports allowing traffic from the IP addresses of devices that may need to connect. VNC was developed at AT&T Laboratories. The original VNC source code is … 
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