PRM White Papers ( Partner Relationship Management ) Software Downloads, Definition and Webcasts

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Dec 3, 2009

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PRM
ALSO CALLED: Partner Relationship Management DEFINITION: Partner relationship management (PRM) is a business strategy for improving communication between companies and their channel partners. Web-based PRM software applications enable companies to customize and streamline administrative tasks by making shipping schedules and other real-time information available to all the partners over the Internet. Several CRM providers have incorporated PRM features, … Definition continues below.
PRM Reports
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10 Ways Predictive Analytics Can Really Help You sponsored by SPSS Inc. Worldwide Headquarters DATA SHEET: This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector. Posted: 04 May 2009 \| Published: 04 May 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management

6 Steps to Enterprise Resource Planning Implementation Success sponsored by IFS WHITE PAPER: Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. Posted: 04 Feb 2008 \| Published: 04 Feb 2008 TOPICS: Budgeting \| Business IT Alignment \| Business Process Management \| CRM \| ERP Software \| Project Management \| ROI \| Strategic Planning

60 TB of Savings in 4 Days: EMC IT’s Informatica Data Archive Proof of Concept sponsored by EMC Corporation WHITE PAPER: This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization. Posted: 20 Nov 2009 \| Published: 20 Nov 2009 TOPICS: CRM \| Data Center Management \| Data Centers \| Data Collection \| Data Governance \| Data Management \| Data Modeling \| Data Storage \| Oracle (Product)

7 Habits of Highly Successful Surveys sponsored by Vovici WHITE PAPER: Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Service Best Practices

7 Tactics For Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy sponsored by SAP BusinessObjects WHITE PAPER: Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that. Posted: 17 Jun 2009 \| Published: 17 Jun 2009 TOPICS: Business Intelligence \| CRM \| CRM Software \| Knowledge Management \| Knowledge Management Software \| Reporting Software \| Revenue Projections \| Sales and Marketing Software \| Workforce Management Software

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives sponsored by Vovici WHITE PAPER: In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

9 Critical Steps in Designing Enterprise-Wide Feedback Systems sponsored by MarketTools, Inc. WHITE PAPER: This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade. Posted: 25 Nov 2009 \| Published: 25 Nov 2009 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services

9 Management Practices for Exceptional Webinars sponsored by Citrix Online WHITE PAPER: This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign. Posted: 21 Aug 2009 \| Published: 21 Aug 2009 TOPICS: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Marketing \| Web Conferences \| Web Services \| Webcasts

A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell sponsored by MarketTools, Inc. CASE STUDY: This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business. Posted: 25 Nov 2009 \| Published: 25 Nov 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Achieving Service Excellence Across The Enterprise sponsored by Numara Software WHITE PAPER: Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. Posted: 21 Apr 2009 \| Published: 21 Apr 2009 TOPICS: Business Process Automation \| Change Management \| Collaboration \| Compliance (Systems Operations) \| CRM \| Customer Loyalty \| Customer Service \| Customer Support Software \| Knowledge Management \| Reporting Software \| Workflow Software

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions sponsored by SAP America Inc CASE STUDY: Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI. Posted: 13 Oct 2009 \| Published: 13 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| Customer Data Integration \| Customer Data Management \| Data Warehouses \| Databases \| Reporting Software \| SAP (Product)

Advent Portfolio Exchange Demo sponsored by Advent Software, Inc SOFTWARE DEMO: Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. Posted: 10 Aug 2009 \| Published: 10 Aug 2009 TOPICS: Accounting Software \| Client-Server Software \| CRM \| Marketing \| Office Applications Software \| Portfolio Management (Finance) \| Reporting Software \| Systems Integration Services

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations sponsored by Microsoft CASE STUDY: The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Business Intelligence Software \| CRM \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Data Management \| Data Management Software

Anatomy of a Siebel CRM Archiving Project sponsored by IBM WHITE PAPER: The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. Posted: 04 Sep 2009 \| Published: 04 Sep 2009 TOPICS: Backups \| CRM \| Customer Data Management \| Customer Retention \| Data Management \| Enterprise Content Management

Avatars Proven to Increase Advertising Effectiveness sponsored by Humanity Interactive CASE STUDY: Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness. Posted: 09 Oct 2009 \| Published: 09 Oct 2009 TOPICS: Advertising \| Click-Throughs \| CRM \| CRM Analytics \| CRM Services \| Market Research \| Market Segments \| Market Trends \| Marketing \| Marketing Information Systems \| Online Advertising \| Online Marketing \| Search Engine Marketing

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns sponsored by Five9 CASE STUDY: Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| CRM \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Satisfaction

B2B Lead Gen: Marketing ROI Performance & Evaluation Study sponsored by Citrix Online WHITE PAPER: MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization. Posted: 21 Aug 2009 \| Published: 21 Aug 2009 TOPICS: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Lead Management \| Marketing \| Sales

Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting sponsored by SAP AG WHITE PAPER: Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Posted: 27 Apr 2009 \| Published: 27 Apr 2009 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Profiles \| Sales \| Sales Representatives \| SAP (Product) \| Strategic Planning

Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry sponsored by SAP America Inc WHITE PAPER: Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments. Posted: 12 Oct 2009 \| Published: 12 Oct 2009 TOPICS: Business Intelligence \| CRM \| Customer Data Management \| Customer Interaction Services \| Data Governance \| Data Warehouses \| Retail Trade Industry \| SAP (Product) \| Supply Chain Management

Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER: This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice. Posted: 11 Nov 2009 \| Published: 11 Nov 2009 TOPICS: .NET \| ActiveX \| AJAX \| Application Performance Management \| Application Performance Management Software \| ASP.NET \| ASP.NET AJAX \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Thin Client Software

Boost ROI with Faster, Easier, VISUAL Analytics sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

BPM 101: What Is Business Performance Management and What Are the Benefits? sponsored by SearchCRM WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits. Posted: 20 Nov 2005 \| Premiered: 20 Nov 2005 TOPICS: Aerospace and Defense Industry \| Business Performance Management \| Business Performance Management Software \| CRM \| Retail Trade Industry \| ROI \| Systems Integration \| Telecommunications Industry \| Transportation Industry \| Vendor Selection

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar sponsored by Citrix Online CASE STUDY: This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. Posted: 21 Aug 2009 \| Published: 21 Aug 2009 TOPICS: CRM \| Customer Service \| Marketing \| Sales \| Web Conferencing Software \| Web Services \| Webcasts

Business Wire hosts award-winning events for client education with GoToWebinar sponsored by Citrix Online CASE STUDY: Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more. Posted: 21 Aug 2009 \| Published: 21 Aug 2009 TOPICS: CRM \| Customer Service \| Marketing \| Remote Users \| Training and Educational Services \| Webcasts

CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI sponsored by SAP America Inc CASE STUDY: Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports. Posted: 13 Oct 2009 \| Published: 13 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| Customer Data Integration \| Reporting Software \| SAP (Product)

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PRM DEFINITION (continued): … Partner relationship management (PRM) is a business strategy for improving communication between companies and their channel partners. Web-based PRM software applications enable companies to customize and streamline administrative tasks by making shipping schedules and other real-time information available to all the partners over the Internet. Several CRM providers have incorporated PRM features, such as Web-enabled spreadsheets shared through an extranet, in their software applications. PRM is often compared to customer relationship management (CRM) and there is some argument over whether the complex relationships of channel partnerships makes it necessary for PRM to be a separate entity, or merely a component of CRM.

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