PRM White Papers ( Partner Relationship Management ) Software Downloads, Definition and Webcasts

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Feb 9, 2012

Business of Information Technology > Business Management > CRM >
PRM
ALSO CALLED: Partner Relationship Management DEFINITION: Partner relationship management (PRM) is a business strategy for improving communication betweencompanies and their channelpartners. Web-based PRM software applications enable companies to customize and streamlineadministrative tasks by making shipping schedules and other real-time information available to allthe partners over the Internet. Several CRM providers have incorporated PRM features, such … Definition continues below.
PRM Reports
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2-Layer BPM: Oracle’s Unique Strategy Towards Exceptional Agility and Business Process Efficiencies sponsored by Oracle Corporation WHITE PAPER: A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment. Posted: 21 Dec 2009 \| Published: 21 Dec 2009 TOPICS: Business Management \| Business Models \| Business Process Management \| Business Process Modeling \| Business Processes \| Oracle (Product) \| Productivity \| SOA

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. sponsored by ComputerWeekly.com EZINE: In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. Posted: 12 Dec 2011 \| Published: 12 Dec 2011 TOPICS: Business Management \| Business Systems \| Cloud Computing \| Storage Hardware \| Storage Security \| Training Software

5 Rules of Effective Negotiating sponsored by Global Knowledge WHITE PAPER: This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Posted: 01 May 2009 \| Published: 01 May 2009 TOPICS: Business Communications \| Business Consulting Services \| Business Development \| Business Intelligence \| Business Management \| Business Processes \| Negotiation

5 ways to increase online self-service adoption for financial services sponsored by Tealeaf WHITE PAPER: Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

6 Mistakes Companies Make and How to Avoid Them sponsored by SAP America, Inc. WHITE PAPER: This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. Use the self-assessment questionnaire at the end of this paper to determine the level of business intelligence opportunity across your organization. Posted: 28 Sep 2009 \| Published: 28 Sep 2009 TOPICS: Business Continuity Planning \| Business Intelligence \| Business Management \| Business Performance Management \| CEOs \| CFOs \| CIOs \| Cost Benefit Analysis \| Decision Support Systems \| ROI \| Strategic Planning

6 Steps to Enterprise Resource Planning Implementation Success sponsored by IFS WHITE PAPER: Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. Posted: 04 Feb 2008 \| Published: 04 Feb 2008 TOPICS: Budgeting \| Business IT Alignment \| Business Process Management \| CRM \| ERP Software \| Project Management \| ROI \| Strategic Planning

7 Best Practices for Speech Analytics sponsored by Autonomy, an HP company WHITE PAPER: Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience. Posted: 28 Dec 2011 \| Published: 28 Dec 2011 TOPICS: Business Intelligence \| CRM \| CRM Analytics Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

7 Practical tips for a Successful Business Service Management (BSM) Implementation sponsored by Neebula WHITE PAPER: This resource explores practical tips on how to avoid common pitfalls in order to ensure a successful Business Service Management (BSM) implementation. Posted: 16 Dec 2011 \| Published: 16 Dec 2011 TOPICS: Business Management \| Business Service Management \| Business Service Management Software \| IT Asset Management \| IT Service Management

A clearer horizon. Do CIOs have more clarity about cloud computing? sponsored by ComputerWeekly.com IT BRIEFING: This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits. Posted: 01 Dec 2011 \| Published: 01 Dec 2011 TOPICS: Budgeting \| Business Development \| Business of Information Technology \| Business Processes \| CIOs \| Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Strategy \| ROI

A holistic view of customer analytics for maximizing selling opportunities sponsored by Infor CRM ANALYST REPORT: This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. Posted: 13 Jan 2012 \| Published: 13 Jan 2012 TOPICS: Business Intelligence \| CRM \| Customer Data Management \| Dashboards \| Data Analytics \| Data Mining

A low impact upgrade: Migrating to Exchange Server 2010 from Exchange 2003 sponsored by Dell, Inc. and Intel WEBCAST: Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this webcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process. Posted: 13 Dec 2010 \| Premiered: 13 Dec 2010 TOPICS: Application Development \| Best Practices \| Business Management \| Email Management \| Software Best Practices

A realist's guide to building bottom line revenue and customer loyalty with social CRM sponsored by SugarCRM Inc. EBOOK: Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. Posted: 19 Oct 2011 \| Published: 19 Oct 2011 TOPICS: CRM \| Customer Interaction Services \| Customer Service \| Social Networking \| Web 2.0 \| Web Content Management

A Revolution in Agility: Business Integration Through Service Oriented Architecture sponsored by Oracle Corporation WHITE PAPER: In today's rapidly changing business environment, organizations of all types face one common and persistent challenge: how to become—and remain—agile enough to satisfy ever-increasing customer expectations and accommodate new compliance mandates, all while staying ahead of the competition. The solution is building business based on SOA principles. Posted: 23 Dec 2009 \| Published: 23 Dec 2009 TOPICS: Business Integration \| Business IT Alignment \| Business Management \| Business Process Management \| Business Process Management Software \| Oracle (Product) \| SOA

Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: 05 Apr 2010 \| Premiered: 05 Apr 2010 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

Accelerate Sales with Electronic Signature Technology sponsored by DocuSign, Inc. WHITE PAPER: Access this brief white paper now to learn how to implement electronic signatures into your sales department for speedier closes. Posted: 18 Jan 2012 \| Published: 18 Jan 2012 TOPICS: CRM \| CRM Software \| Electronic Signatures \| Sales \| Sales and Marketing Software \| Sales Order Management \| Sales Orders \| Sales Representatives

Accenture Technology Vision 2011 sponsored by ComputerWeekly.com WHITE PAPER: Just as the U.S. space program could not have put a man on the moon using conventional aviation technology, IT leaders and business executives cannot use yesterday’s approaches to realize tomorrow’s objectives. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Business Management \| Business Performance Management \| Business Performance Management Software

Achieve Your Vision for Growth: Credit Services for EMEA sponsored by Hewlett-Packard Limited WHITE PAPER: Whether you are trying to reduce costs, manage risks, decrease capital expenditures, or expand your business, you must make sure to select the right service that offers the experience and expertise to help you achieve your goals. Access this resource to learn how to leverage your vital strategic resources while transforming your credit services. Posted: 09 Jan 2012 \| Published: 09 Jan 2012 TOPICS: Business Management \| Business Process Outsourcing \| Business Service Management \| Data Center Management \| Outsourcing

Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

Address all your CRM needs with one system sponsored by Infor CRM WHITE PAPER: Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. Posted: 19 Dec 2011 \| Published: 19 Dec 2011 TOPICS: CRM \| CRM Analytics Software \| CRM Software \| Customer Data Integration \| Customer Retention \| Customer Service \| Marketing \| Sales \| Sales and Marketing Software

Agile Decision Services: How IBM ILOG’s Business Rule Management System Helps Organizations Deliver Fast Time to Value for Business and IT sponsored by IBM WHITE PAPER: This paper explores the challenges of trying to deliver quick time-to -value for IT projects and achieve the status of ‘agile enterprise’. It illustrates how IBM® WebSphere® ILOG BRMS can facilitate the alignment of IT with business and support the implementation of an ADS to provide business value within months of project adoption. Posted: 12 Dec 2010 \| Published: 12 Dec 2010 TOPICS: Application Development \| Application Server Hardware \| Application Server Software \| Applications Management \| Applications Management Software \| Business Management \| Business Process Management \| Business Process Management Software \| Business Processes \| WebSphere

Alteryx PT sponsored by Alteryx, Inc. PRESENTATION TRANSCRIPT: In this BeyeNETWORK transcript of a webcast, industry expert and author Cindi Howson details the current state of business intelligence (BI) adoption, the business impact and offers BI best practices from both organizational and technical perspectives. Posted: 12 Dec 2011 \| Published: 12 Dec 2011 TOPICS: Business Intelligence \| Business Management \| Business Metrics \| Data Management \| Real-time Analytics

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative sponsored by IBM ANALYST BRIEF: In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). Posted: 17 Nov 2011 \| Published: 17 Nov 2011 TOPICS: B2B \| B2C \| Cloud Computing \| Cloud CRM \| CRM \| CRM Analytics \| CRM Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Manufacturing Software \| Web 2.0

Analyst's take: Benefits of Alpha ImageWorks 9000 for healthcare providers sponsored by ComputerWeekly.com WHITE PAPER: Alpha ImageWorks 9000 centralizes patient records into a single, secure repository, providing easy access, accelerated processing time and billing, and significant time saving in reviewing patient records. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: Business Management \| Business Performance Management \| Business Performance Management Software \| Compliance (Finance) \| Compliance Best Practices \| Compliance Software

Analyst's take: Benefits of Microsoft patterns and practices sponsored by ComputerWeekly.com WHITE PAPER: Microsoft patterns and practices provides .NET developers with guidance, tools, libraries, and frameworks to help them build better applications. Development teams adopting patterns and practices achieved greater developer productivity and improved ongoing application management and application performance. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Business Management \| Business Performance Management \| Business Performance Management Software

Analyst's take: Foglight helps telecomms company find savings and boost efficiencies sponsored by ComputerWeekly.com WHITE PAPER: After implementing Foglight, a major telecommunications company gained the ability to monitor and control its entire IT applications infrastructure in greater depth avoiding downtime and extra support staff, while boosting efficiencies of business-critical applications and staff productivity. Posted: 26 Oct 2011 \| Published: 26 Oct 2011 TOPICS: Business Management \| Business Performance Management \| Business Performance Management Software

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PRM DEFINITION (continued): … Partner relationship management (PRM) is a business strategy for improving communication betweencompanies and their channelpartners. Web-based PRM software applications enable companies to customize and streamlineadministrative tasks by making shipping schedules and other real-time information available to allthe partners over the Internet. Several CRM providers have incorporated PRM features, such asWeb-enabled spreadsheets sharedthrough an extranet,in their software applications. PRM is often compared to customer relationship management (CRM) and there is some argument overwhether the complex relationships of channel partnerships makes it necessary for PRM to be aseparate entity, or merely a component of CRM.

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