IT relies on availability as the measurement to confirm that everything is working as it should -- you want availability to be at "5 nines", or working 99.999 percent of the time. But is availability really the best indicator of IT success?
IT services are the building blocks of any successful IT Service Management (ITSM) strategy. But how do you choose the right services to manage and develop? Find out in this expert e-guide, where you'll learn about the importance of building a successful ITSM strategy and how to adapt ITSM with today's changing technologies.
IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.
Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
This white paper demonstrates how IT leaders can compete for the business of their stakeholders. Read now to learn how to look, act and deliver IT services in the same manner as the providers competing for your internal customers.
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