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RAS White Papers (View All Report Types)
 
Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER: Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009

NTR Global

Capitalizing on Microsoft Windows 7 Mobility Features for Secure Remote Access
sponsored by Dell, Inc. and Microsoft Windows 7
WHITE PAPER: As legions of mobile workers connect to their organizations' internal networks, IT leaders must find ways to enhance efficiency and simplify management of remote systems. Read this paper to learn about recent innovations in Dell™ client solutions and the Microsoft® Windows® 7 OS that enable faster, easier mobile access to networks than ever before.
Posted: 18 Aug 2010 | Published: 18 Aug 2010

Dell, Inc. and Microsoft Windows 7

Citrix Receiver for Enterprise Apps
sponsored by Citrix
WHITE PAPER: This whitepaper explains how using Oracle applications, Citrix Receiver, and a smart phone, can mobilize any type of enterprise application affordably, overcoming security, usability, and platform incompatibility concerns.
Posted: 31 Mar 2010 | Published: 31 Mar 2010

Citrix

Remote Data Protection
sponsored by IBM
WHITE PAPER: Thanks to IBM's Remote Data Protection Service you can efficiently back up your data so that it can be more easily recovered in the event of a disaster. This pay-as-you-use subscription service includes hardware, software and operational support.
Posted: 29 May 2008 | Published: 29 May 2008

IBM

Planning for a Pandemic: Turning Office Workers into Mobile Workers for Business Continuity
sponsored by Fiberlink Communications
WHITE PAPER: This white paper looks at some of the key issues facing enterprises that might need to turn office workers into mobile workers, rapidly and in large numbers.
Posted: 20 Jul 2009 | Published: 20 Jul 2009

Fiberlink Communications

AT&T Network-based IP VPN Remote Access (ANIRA)
sponsored by AT&T Corp
WHITE PAPER: AT&T Network-based IP VPN Remote Access (ANIRA) offers remote users and traveling users access to corporate information & productivity applications on the fly, whether away from or within the office.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

AT&T Corp

Understanding Desktop Virtualization
sponsored by Intel
WHITE PAPER: This white paper describes the variety of desktop virtualization models available, how each works, and the advantages and limitations of each model for key vectors such as security, manageability, and power consumption. Also identified are the major providers of software solutions and the end-point devices to deploy each model.
Posted: 14 Sep 2011 | Published: 13 Sep 2011

Intel

AT&T Global Network Client: Providing Secure Remote Access with the AT&T Global Network Client
sponsored by AT&T Corp
WHITE PAPER: The AT&T Global Network Client provides secure remote network access anywhere, at any time.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

AT&T Corp

Making the Right Move to a Managed Service Provider for SSL VPN
sponsored by MegaPath Inc.
WHITE PAPER: Adoption of SSL VPNs is growing rapidly. A sample of areas in which SSL VPNs can help include serving more communities, supporting more access environments, providing access without application and network changes, enforcing compliance, protecting the network, quickly modifying access policies, and ensuring business continuity.
Posted: 26 Mar 2010 | Published: 26 Mar 2010

MegaPath Inc.

The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER: This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009

NTR Global
 
 
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