RAS

WHITE PAPER: This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.

Posted: 29 Oct 2009 | Published: 29 Oct 2009

WHITE PAPER: Adoption of SSL VPNs is growing rapidly. A sample of areas in which SSL VPNs can help include serving more communities, supporting more access environments, providing access without application and network changes, enforcing compliance, protecting the network, quickly modifying access policies, and ensuring business continuity.

Posted: 26 Mar 2010 | Published: 26 Mar 2010

WHITE PAPER: Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

Posted: 29 Oct 2009 | Published: 29 Oct 2009

TRIAL SOFTWARE: Slow and choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.

Posted: 27 Jan 2011 | Premiered: 14 Jan 2011

WHITE PAPER: Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.

Posted: 14 Aug 2009 | Published: 14 Aug 2009

PRODUCT OVERVIEW: AT&T's Mobile Remote Access Services provides flexible, highly secure access to corporate assets for all users.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: This white paper looks at some of the key issues facing enterprises that might need to turn office workers into mobile workers, rapidly and in large numbers.

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: Supporting an increasingly distributed workforce can be a huge drain on IT resources. By enabling a customized end-user experience with server-based control of data, settings, and applications, the Dell™ Flexible Computing Solutions suite of products and services is designed to simplify management, enhance security, and lower TCO.

Posted: 04 Mar 2011 | Published: 04 Mar 2011

WEBCAST: Mobile workers need access to the same tools and applications they use in the office. Mobile Remote Access Services (MRAS) from AT&T provide added security to help keep employees connected to the tools they need to be efficient and productive.

Posted: 13 Oct 2011 | Premiered: Oct 13, 2011

WHITE PAPER: Read this white paper to learn how Windows session recording technology can help verify that 3rd party and internal privileged users are compliant with corporate policy.

Posted: 26 Mar 2008 | Published: 01 Mar 2008