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RAS Reports
 
Chicago-Based Healthcare Firm Cures Growth Challenges with Remote Agents
sponsored by Avaya TSG
CASE STUDY: RSA Medical, a leading provider of medical assessment and management services for health insurance companies, was in demand and poised to grow but their contact center facility wasn't big enough for more staff. Rather than build a new facility, RSA Medical sought a virtual desktop infrastructure (VDI) agent.
Posted: 15 Jul 2016 | Published: 15 Jul 2016

Avaya TSG

The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER: This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009

NTR Global

How to Cut Overhead Costs Right Now: Connect Remote Workers, Using VPN Security
sponsored by Cisco Systems, Inc.
WHITE PAPER: Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.
Posted: 14 Aug 2009 | Published: 14 Aug 2009

Cisco Systems, Inc.

Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success
sponsored by Dell and VMware
WHITE PAPER: Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.
Posted: 10 Mar 2011 | Published: 10 Mar 2011

Dell and VMware

Make Life Easier - Let End Users Connect to Computers from Anywhere with My Desktop
sponsored by SysAid Technologies Ltd
WHITE PAPER: This resource explores a remote access technology that lets your end users connect to their work computer from virtually any computer or smartphone in a cost-effective, secure, business oriented manner that your business will approve of.
Posted: 30 Aug 2012 | Published: 30 Aug 2012

SysAid Technologies Ltd

Flexible Computing: Advancing End-User Productivity with Centralized Control
sponsored by Dell and VMware
WHITE PAPER: Supporting an increasingly distributed workforce can be a huge drain on IT resources. By enabling a customized end-user experience with server-based control of data, settings, and applications, the Dell™ Flexible Computing Solutions suite of products and services is designed to simplify management, enhance security, and lower TCO.
Posted: 04 Mar 2011 | Published: 04 Mar 2011

Dell and VMware

Desktop as a Service: Overcome Key VDI Obstacles
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Read this white paper to learn about a new comprehensive virtualization solution can help you reduce complexity in the data center, reduce acquisition costs, and enhance end-user experiences.
Posted: 15 Dec 2011 | Published: 15 Dec 2011

Dell, Inc. and Intel®

Understanding Desktop Virtualization
sponsored by Intel
WHITE PAPER: This white paper describes the variety of desktop virtualization models available, how each works, and the advantages and limitations of each model for key vectors such as security, manageability, and power consumption. Also identified are the major providers of software solutions and the end-point devices to deploy each model.
Posted: 14 Sep 2011 | Published: 13 Sep 2011

Intel

9 Advantages to Using Remote Support Tools for an IT Support Company/Consultant
sponsored by GFI Software
WHITE PAPER: With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support.
Posted: 22 Dec 2010 | Published: 22 Dec 2010

GFI Software

What's New in Windows Server 2008 R2?
sponsored by Dell EMC and Microsoft
DATA SHEET: The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more!
Posted: 13 Oct 2009 | Published: 13 Oct 2009

Dell EMC and Microsoft
 
 
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