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The KPIs You Should Be Measuring sponsored by ConnectWise WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more. Posted: 05 Nov 2019 \| Published: 04 Nov 2019 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Managed Security Services \| Managed Security Services Providers

Channel Security Experts Deep Dive: The Anatomy of an MSP Breach sponsored by Datto, Inc. WEBCAST: In the following webinar, Channel security experts dig further into the anatomy of MSP breaches. Tune in to join the discussion on the state of cybersecurity in the IT channel, low to zero cost tactics that improve MSP cyber defenses, and more. Posted: 16 Oct 2019 \| Premiered: Oct 16, 2019 TOPICS: Malware \| Managed Security Services \| Managed Security Services Providers \| Security \| Security Architectures \| Security Audits \| Security Best Practices \| Security Event Management \| Security Hardware \| Security Industry \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats

The Ultimate Guide to As-A-Service: Customer Onboarding & Retention sponsored by ConnectWise EBOOK: Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services. Posted: 27 Feb 2020 \| Published: 31 Dec 2019 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Managed Security Services \| Managed Security Services Providers

The Ultimate Guide to As-A-Service: Step-by-Step Advice for Empowering Your Business sponsored by ConnectWise EBOOK: This 9-chapter, 70-page e-book serves as your organization's complete guide to establishing as-a-service solutions to expand your service offering. The e-book can be accessed here, with detail information on managing cash flow, getting clients on board with new services, navigating cloud services, and more. Posted: 24 Sep 2018 \| Published: 24 Sep 2018 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Managed Security Services \| Managed Security Services Providers \| Service Creation \| Service Level Management \| VARs

Maintaining security in managed services sponsored by SearchSecurity.com EGUIDE: Security management has and will always be a key part of any organization. Whether it’s finding a way to secure data in the cloud or simply within the walls of your own organization, finding and implementing a process is of the utmost importance. This expert E-Guide will discuss important security considerations within a managed services model. Posted: 06 Dec 2011 \| Published: 05 Dec 2011 TOPICS: Access Control \| Cloud Computing \| Cloud Security \| Data Security \| Managed Security Services \| Security Management

Targeted attacks and how to defend against them sponsored by ComputerWeekly.com ANALYST REPORT: Analysts Bob Tarzey and Louella Fernandes assess the scale and real impact of targeted attacks the measures being taken to defend against them. Posted: 16 Aug 2013 \| Published: 16 Aug 2013 TOPICS: Cybersecurity \| Firewall Management \| Hackers \| Intellectual Property \| Malware \| Managed Security Services \| Network Security \| Network Traffic Analysis \| Phishing \| Virus Protection

Trend Micro Managed XDR, a Managed Detection and Response (MDR) Service sponsored by Trend Micro WHITE PAPER: Cyberattacks are evolving to include highly sophisticated threats able to bypass traditional security methods. This white paper explores the emerging managed detection and response (MDR) market and provides an overview of Trend Micro’s Managed XDR service. Read on to learn more. Posted: 27 Feb 2020 \| Published: 31 Jul 2019 TOPICS: Cybersecurity \| Managed Security Services \| Managed Security Services Providers \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats

MicroScope – February 2020: The power to transform sponsored by MicroScope EZINE: In this issue, MicroScope asks experts what to expect in 2020, and the channel shares why change is necessary to thrive in different business environments Posted: 24 Jan 2020 \| Published: 03 Feb 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| Cloud Management \| Cloud Storage Strategy \| Managed Security Services

How much security do you really need? sponsored by IBM WHITE PAPER: Deciding exactly how much to invest in security can be challenging for any business. Too great an investment can waste resources, too little can jeopardize the business. In this resource, explore the top security concerns for midsize organizations and how to determine a security approach that is both practical and effective. Posted: 26 Apr 2012 \| Published: 02 May 2011 TOPICS: Managed Security Services \| Risk Assessment \| Risk Management \| Security Management \| Security Spending \| SMBs

The Financial Benefit of Cisco’s Elastic Core sponsored by Cisco Systems, Inc. WHITE PAPER: Explore how three Cisco software-based initiatives for the core network can help you address the challenges facing core networks today – including the increasing volumes of traffic, diversity of services, and adoption of cloud services. Posted: 28 Jun 2013 \| Published: 31 Dec 2012 TOPICS: Business Process Automation \| Business Service Providers \| IT Services \| Managed Security Services \| Network Architectures \| Network Capacity \| Network Management \| Network Security \| Network Service Providers \| Network Traffic Management \| Networking \| ROI \| Routing \| TCO

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