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The Global Information Technology Report 2013 sponsored by ComputerWeekly.com RESEARCH CONTENT: This report from the World Economic Forum remains one of the most comprehensive and authoritative assessments of the impact of ICT on each country. Posted: 15 Apr 2013 \| Published: 22 Apr 2013 TOPICS: Broadband ISDN \| Broadband Wireless Networks \| Business Intelligence \| Competition \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Governments \| Health Care Industry \| Health Care Software \| Mobile Device Management \| Mobile Workers \| Political Environment \| Staffing \| Surveys \| Telecom Spending \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommuting

Increase Customer Satisfaction by Focusing on the Citizen Experience sponsored by Avtex WHITE PAPER: In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours. Posted: 16 Sep 2019 \| Published: 31 Dec 2017 TOPICS: Business Intelligence \| Business Intelligence Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Governments \| Public Administration \| Public Sector

Focus: IT for government and public sector sponsored by ComputerWeekly.com EGUIDE: It's been a busy few months for government IT as plans for a post-Brexit Britain are being drawn up. In this e-guide we look at the government's ideas for a prosperous post-Brexit Britain, and its ambitious 5G strategy. Posted: 27 Mar 2017 \| Published: 27 Mar 2017 TOPICS: Governance, Risk, Compliance (GRC) \| Government Agencies (non-U.S.) \| Government Information Security \| Governments \| Public Policy \| Public Policy Making \| Public Policy-making \| Public Sector

Protecting Critical Data is a Main Priority for the U.S. Army sponsored by Globalscape CASE STUDY: In this white paper, learn how the U.S. Army can protect their $68 billion-worth of annual data with a set of security solutions that easily integrate with their Standard Army Management Information System (STAMIS). Posted: 22 May 2014 \| Published: 31 Dec 2013 TOPICS: Cybersecurity \| Data Security \| Federal Information Security Management Act of 2002 \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hackers \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Systems \| Security Threats

Guard Data In Government Environments by Implementing Continuous Diagnostics and Mitigation sponsored by IBM WHITE PAPER: This resource features a cost-effective automated diagnostics and mitigation security solution that offers continuous protection and is easily integrated with existing systems. Posted: 09 May 2014 \| Published: 31 Dec 2013 TOPICS: Compliance (Systems Operations) \| Data Security \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Spending \| Security Systems \| Security Threats

Using Case Management to Empower Employees and transform Customer Service sponsored by Kofax, Inc. WHITE PAPER: This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience. Posted: 24 Aug 2012 \| Published: 24 Aug 2012 TOPICS: Business of Information Technology \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| IT Best Practices \| IT Management

Computer Weekly – 24 March 2015: Government backs tech in 2015 Budget sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, chancellor George Osborne's 2015 Budget was the most technology friendly ever – we examine the key policy announcements. Sainsbury's CIO talks about the challenges of going digital. And we look at how virtual reality could be coming to a workplace near you, thanks to the latest developments. Read the issue now. Posted: 23 Mar 2015 \| Published: 20 Mar 2015 TOPICS: CIOs \| Governments \| IT Best Practices

Del Monte Foods' Cloud Imperative sponsored by Kenandy WEBCAST: This video case study explores Del Monte Foods' cloud strategy – including why the food production company decided to move to the cloud and how it alleviated its cloud concerns. Posted: 06 Jan 2014 \| Premiered: Dec 10, 2013 TOPICS: Business Environment \| Business Management \| Business Performance Management \| Business Structures \| Business Systems \| Cloud Computing \| Cloud CRM \| Cloud Management \| CRM \| Enterprise Computing \| Enterprise Resource Management \| Enterprise Systems \| Legacy Applications Software \| SaaS ERP \| Software as a Service

World War C: Understanding Nation-State Motives Behind Today’s Advanced Cyber Attacks sponsored by FireEye WHITE PAPER: This guide explores the unique characteristics of cyber-attack campaigns waged by governments worldwide. Posted: 05 Mar 2014 \| Published: 31 Dec 2013 TOPICS: Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Systems \| Security Threats

Real Time Endpoint Compliance for Continuous Diagnostics and Mitigation sponsored by IBM WHITE PAPER: Access this white paper to explore an endpoint management solution that will help federal agencies continuously monitor, manage, and detect vulnerabilities across their critical networks. Posted: 08 Apr 2014 \| Published: 31 Oct 2013 TOPICS: Compliance (Systems Operations) \| Cybersecurity \| Cyberterrorism \| Governance, Risk, Compliance (GRC) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hackers \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Spending \| Security Systems \| Security Threats \| Vulnerability Assessments \| Vulnerability Management

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