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Success Story: Dartmouth College
sponsored by LogMeIn Rescue
CASE STUDY: COVID-19 has hit the educational industry particularly hard. Many universities are still running traditional legacy phone systems, making effective communications almost impossible… unless they’re in the cloud. Take a look at this case study detailing how Dartmouth College was able to stay connected in the wake of pandemic.
Posted: 12 Aug 2020 | Published: 01 Jul 2020

LogMeIn Rescue

More to Plan for with 5G Than Just 5G – Start Now
sponsored by Calero MDSL
WHITE PAPER: While the relationship between wireless telecom and other technologies may seem obvious, it’s important to understand the implications of the convergence between 5G, cloud computing, and IoT. They go way beyond increased speed. In this white paper, that take a closer look and dive into the future of telecom with a focus on 5G, IoT and cloud.
Posted: 20 Jul 2020 | Published: 20 Jul 2020

Calero MDSL

Customer Service for Communications Service Providers
sponsored by ServiceNow
EBOOK: For telecom organizations, delivering an exceptional customer experience is as important as making sure their network is operating normally. Read this e-book to see how using a customer service management solution, like ServiceNow’s, can help CSPs provide proactive customer service, boost overall resiliency, and more.
Posted: 10 Feb 2021 | Published: 10 Feb 2021

ServiceNow

Security Benefits of Open Virtualized RAN
sponsored by Red Hat
ANALYST REPORT: Avoiding vendor lock-in and the ability to build best-of-breed capabilities are very valuable benefits of open architectures, but many overlook another key benefit – improved security. In this 451 Research report, learn how open virtualized RAN infrastructure offers security and flexibility benefits, both for 4G and 5G networks.
Posted: 10 Nov 2020 | Published: 31 May 2020

Red Hat

Navigating the Great British Switch-Off
sponsored by Zen Internet
WHITE PAPER: There will be a stop sell of the UK’s Public Service Telephone Network (PSTN) and related Integrated Services Digital Network (ISDN) products and services in 2023, and their end of life will be 2025. Jump into this white paper to understand how businesses are preparing for this change to the UK’s telecoms network and to see if yours is ready.
Posted: 03 Dec 2020 | Published: 03 Dec 2020

Zen Internet

Humanizing the customer experience in telecom
sponsored by Fractal
RESOURCE: Believe it or not, telecommunications organizations are leading the way for digital customer experience strategy. See how telcos are driving digital experiences with personalization and proactive customer service in this blog post.
Posted: 20 Aug 2020 | Published: 20 Aug 2020

Fractal

Why B2B Customer Care Needs to Be Different
sponsored by ServiceNow
ANALYST REPORT: Service support is about answering inquiries and resolving problems. However, B2B customers of communications services have needs that go well beyond the typical B2C customer care approach. In this IDC report, learn about the type of care business customers expect from their communications service provider.
Posted: 09 Feb 2021 | Published: 30 Apr 2020

ServiceNow

A Future in Content(ion): Can Telecom Providers Win a Share of the Digital Content Market?
sponsored by IBM Line of Business
WHITE PAPER: A future in content(ion): Can telecom providers win a share of the digital content market? High growth in digital content offers significant opportunities for telecommunications providers. Find out more by downloading this IBM white paper.
Posted: 17 Jun 2008 | Published: 01 Jan 2007

IBM Line of Business

Trends: Driving the Adoption Curve
sponsored by Alcatel-Lucent
WHITE PAPER: To implement successful competitive transformation programs, operators need to understand user trends. Read this paper to find out more about the current trends and how you can be more competitive.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

Alcatel-Lucent

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
sponsored by IBM
WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
Posted: 15 Nov 2013 | Published: 31 Oct 2013

IBM
 

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